Error Resolution

JOB SUMMARY

The Error Resolution role researches and resolves any discrepancies with shipments, locations, or product. They are responsible for quickly and accurately locating missing product to complete and ship customer orders in a timely fashion.

JOB FUNCTIONS

•  Identify and troubleshoot discrepancies with shipments, inventory and orders and adjust inventory quantities. 
• Maintain accurate department records.
• Understand and accurately processes ship short orders. 
• Properly identify, correct, and record mill errors. 
• May be required to operate powered lift equipment

Knowledge, Skills and Abilities

• KSAs
• Proficiency Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information.
• Basic math skills in counting and quantity required.
• Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers.
• May be required to complete and maintain SanMar’s Lift Operator Certification in compliance with OSHA recommendation.
• Demonstrates ability to follow directions and change priorities or job duties as business needs require. 
• Excellent problem-solving skills. Demonstrated verbal and written communication skills.
• Strong attention to detail. Ability to work in high demand, high volume environment and meet deadlines.
• Must have exemplary performance in regard to attendance, accuracy and productivity.
• Excellent organization skills; demonstrating the ability to multi-task and prioritize daily responsibilities.
• Comprehends verbal and written instructions.
• Able to work both independently and within a team. Mandatory overtime as required, which may include weekends