Guest Service Representative

Description

Working at Truckee Gaming comes with more than just a paycheck. We offer perks designed to make your work experience rewarding and enjoyable:

• Paid Time Off (PTO), available after 90 days, with annual cash-out options
• Paid Lunch Breaks and a Complimentary Employee Meal during your shift
• Employee Events, a comfortable break area, and our Employee Loyalty Program
• Affordable medical, dental, and vision insurance

Our Representatives are responsible for providing friendly, excellent service to every guest throughout the property. Duties include assisting guests with inquiries and transactions, conducting accurate and efficient guest transactions (including exchanging gaming instruments for cash), and maintaining all required records and paperwork. Responsibilities also include managing cage cash summaries, balance sheets, Title 31 MTL logs, and performing kiosk and ATM cash fills.

• →Minimum six months of previous guest service experience and cash handling experience, preferably in a casino environment.
• →Ability to initiate and engage in conversation professionally and in a friendly manner.
• →Excellent guest relations and communication skills.
• →Strong organizational skills, attention to detail, and ability to work well with coworkers as part of a team.
• →Knowledge of Title 31 preferred.
• →Basic math and computer skills, including proficiency in Excel and 10-key by sight or touch.
• →Must be at least 21 years of age.
• →Ability to read, write, and speak English fluently.
• →High school diploma or equivalent required.