Service and Installation Engineer

Who You Are

In this role as our Service and Installation Engineer, you will support the installation of robots and robotic systems by providing technical assistance for our wide ranging customer base. This includes (but is not limited to) the setup, troubleshooting and repairing of robots and peripheral devices. You will manage installation, startup and debugging of the system/unit which will require travel to our various customer locations. You’ll need to rely on your technical expertise to successfully troubleshoot hardware, electrical and software issues.

How It’s Done

• Support the installation through buyoff, customer acceptance and production support
• Provide timely reports that include progress, issues, status updates, and on-site planning
• Provide prompt, professional and courteous solutions to customer problems
• Track and report on issues and their resolution
• Provide cross functional support to various departments, including project management, process engineering and controls and software engineering
• Develop and conduct informal on-site system training
• Assist in the overall process improvement
• Robot installation issue analysis and resolution
• Assist in optimizing and programming various bodyshop applications
• Provide executing team part numbers for FANUC deliverables that need to be ordered
• Read and interpret electrical and mechanical prints
• Ability to travel and spend extended periods of time at client sites across North America   

What You Need

• High School Diploma or GED Required
• 2+ years experience industry experience (i.e. automation, manufacturing, etc.)
• Mechanical, electrical, pneumatic and programming debug experience
• Experience with teardown and repair of cell automation equipment
• Provide consistent project reporting (daily status, weekly time, and weekly expense reporting)
• Must be able to lift 50 lbs
• Ability to perform intricate repairs on mechanical and electrical items

What Would Be Even Better

• Associate’s Degree in Engineering, Robotics, Electrical Engineering or equivalent experience in automation
• 6+ years of automation experience
• Experience with teardown and repair of cell automation equipment