Claims Support Associate

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• High school degree or GED required
• Minimum of 2 years of experience working in a support or other administrative capacity for an insurance risk organization or compliance organization such as:
• • Claims support experience
  • Policy admin support
  • Compliance database management
• Requires excellent verbal and written communication skills, and a strong attention to detail.
• Must also have superior organizational skills and the ability to prioritize the workload.
• Working knowledge of personal computer required, including Google Docs, Sheets and other mainframe applications, as necessary

We are seeking a highly organized and detail oriented Claims Support Associate to join our team. The successful candidate will be responsible for supporting a team of multi-line adjusters with administrative responsibilities to move claims to resolution. Tasks will include setting up claim files, data entry, financial reconciliation, document review/upload, and managing incoming call volume.

The ideal candidate has a willingness to help us continuously improve the support function, build and document new processes and consistently look for ways to streamline their function. In addition, you will collaborate closely with our claims adjusters and leadership to give feedback and identify technology and process improvements

• →Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information
• →Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need
• →Manage incoming mail (electronic) and upload to the correct claim
• →Prepare standard form letters and claim closing documents
• →Strong with time management and prioritization to manage multiple types of tasks and SLAs
• →Enjoys working with and learning new technologies to improve processes and maximize efficiency

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!