Customer Support Specialist - Toronto

Perkopolis, part of PerkSpot, is searching for a Customer Support Specialist to join our team in Toronto, Canada!

Together, Perkopolis and PerkSpot help employees across Canada and the U.S. make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind.

As a Customer Support Specialist, you’ll support Perkopolis members, helping them navigate our platform and access their discounts and savings. You’ll become an expert in the tools and resources we use and work closely with colleagues across Perkopolis and PerkSpot to deliver the best possible support to our client partners and their employees.

This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located at 3080 Yonge, Suite 4010, Toronto, ON.

• Become an expert of Perkopolis' services and processes, as well as our website and user portal 

• Provide exceptional and timely support to customers via phone, email, and live chat  

• Document active tickets every step of the way, from inquiry to solution and completion 

• Actively prioritize support tickets and escalate issues appropriately 

• Assist with new user setup, account maintenance, and sales projects as needed 

• Take part in high-level problem-solving in collaboration with your team members and our Senior Manager of Customer Support  

• Develop relationships with company-wide internal teams and customers to maintain and improve customer satisfaction 

• Solicit feedback from customers on Perkopolis' service and product; relay feedback to applicable internal teams 

• Attend regular team and staff meetings to address feedback, changes, and new ideas 

• Constantly strategize ways to make the Perkopolis experience better and more effective for our members  

• 3+ years of experience in customer support, managing support tickets in various mediums and prioritizing issues according to importance 

• Basic understanding of computer and home networking terminology, including but not limited to terms like: operating systems, browsers, routers, modems, etc. 

• Knowledge of Zendesk and background in IM/chat support preferred 

• Exceptional written and verbal communication skills, with proven interpersonal skills 

• Highly organized, detail-oriented, and analytical approach to problem-solving 

• Positive, helpful attitude with the ability to handle challenging conversations in a professional demeanor 

• Collaborative, team-focused mindset 

• Ability to work autonomously and manage your own workload 

Providing value doesn’t have to wait, from day one we are open to your big ideas. In your first few months, you will... 

All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality! 

All positions require a full background screening. 

Offering a diverse, equitable, and inclusive culture is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.