Spa Front Desk Concierge - Part Time

Black Desert Resort, located in the dramatic landscape of Southern Utah, is an ultra-premium destination for luxury, relaxation, and wellness. The resort’s world-class spa delivers an immersive experience centered on renewal, connection, and personalized care. The Spa Front Desk Concierge is the first and last point of contact for every spa guest, setting the tone for a seamless and memorable journey.

The Spa Front Desk Concierge is responsible for welcoming guests, managing spa appointments, providing information about services and amenities, and ensuring smooth spa operations. This guest-facing role requires warmth, organization, attention to detail, and a commitment to providing exceptional service in a tranquil luxury setting.

Key responsibilities including but not limited to:

• →Warmly greet spa guests and members, assisting with check-in, check-out, and orientation of spa facilities
• →Answer phones and respond to guest inquiries in a professional and timely manner
• →Schedule, modify, and confirm appointments using spa management software
• →Maintain a working knowledge of spa services, providers, availability, and retail offerings
• →Offer personalized recommendations based on guest needs and preferences
• →Process payments, gift card transactions, gratuities, and retail sales accurately
• →Assist with locker room and relaxation lounge oversight, ensuring cleanliness and readiness
• →Communicate special requests, service delays, or guest preferences to spa providers
• →Handle guest issues or complaints with discretion and escalate to management when necessary
• →Maintain inventory of robes, amenities, and retail displays
• →Uphold the ambiance of the spa by supporting a peaceful, professional, and guest-centered environment
• →Attend mandatory orientations and trainings. 
• →Perform other duties as assigned. 

Preferred Qualifications and Skills: 

• 1+ year of front desk, concierge, or spa experience preferred
• Knowledge of spa services and wellness products a plus
• Strong communication and guest service skills
• Proficient in scheduling or point-of-sale systems (e.g., Mindbody, Book4Time, SpaSoft)
• Professional appearance and demeanor
• Ability to work in a calm, yet demanding, potentially high-pressure structured environment
• Flexible availability including evenings, weekends, and holidays

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