Services & Call Centers Lead

lead

Other

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Quick Summary

Requirements Summary

Proven experience in go-to-market strategies. Strong project management skills with successful project delivery. Excellent leadership and team management abilities.

Technical Tools

Other

Did you know that Accenture is leading the digital transformation in the World?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.

Career development according to your profile and interests.
Work in one of the best companies and feel proud.
Access to an innovative methodology and tools.
Direct contact with experts worldwide.
Use of work schemes and cutting-edge technologies.
Constant training.
Work environment based on teamwork and collaboration.
Participation in International Projects

#LI-LATAM

Required Skills and Qualifications:

Proven experience in go-to-market strategies.
Strong project management skills with successful project delivery.
Excellent leadership and team management abilities.
In-depth knowledge of industry trends and best practices.
Exceptional communication and interpersonal skills

Preferred Experience and Background:

Extensive experience in transforming contact centers or similar operations; leveraging new technologies such as SFDC, Genesys, Amazon or others
Proven track record of driving transformational change.
Deep understanding of key partners such as Salesforce and Genesys.
Experience in implementing solutions from key partners.
Demonstrated experience in implementing leading practices.
Ability to stay updated with industry trends and innovations.

Other Attributes:

Strategic thinker with a vision for the future of service capability.
Adaptable and able to thrive in a dynamic environment.
Client-focused with a commitment to exceptional service.
Innovative and forward-thinking, with a passion for improvement.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.