Systems Engineering Sr. Analyst

Introduction

\r\nLooking for a rewarding career in the fast-paced technology industry? Look no further! \r\nThe Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.�\r\nEmployment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field.\r\nIn addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.\r\nTo learn more visit DTI’s Website at https://dti.delaware.gov/\r\nDTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.\r\n

Summary Statement

The Principal responsibility is to provide highly effective technical support for DTI’s technical infrastructure. Highly effective means that the services for the assigned assets are provided in a way that is efficient, meets the needs of the customers (both DTI and other state agencies) and customers in compliance with DTI policy and procedures.� The services will be primarily rendered through a combination of personal effort, joint effort with others in the workgroup, and collaboration with other DTI staff, vendors, and customers.\r\nThe Senior Analyst is expected to possess strong technical proficiency in one or more of the core Technology Domains, technical proficiency in several others, and technical awareness in the rest.\r\nThe SENIOR ANALYST will report to the Manager of Systems Engineering.\r\n\r\nTechnology Domains include, but are not limited\r\nto, the following:\r\n\r\n Enterprise Operating\r\n Systems: Windows\r\n Server, Red Hat Enterprise Linux (RHEL), and other enterprise Linux/UNIX\r\n operating systems.\r\n Infrastructure\r\n Automation and Configuration Management: Ansible, Ansible Automation Platform (AAP),\r\n Terraform, Infrastructure as Code (IaC), and automated provisioning and\r\n configuration management.\r\n Cloud and Virtual\r\n Infrastructure: VMware\r\n vSphere, Microsoft Azure, Amazon Web Services (AWS), and hybrid cloud\r\n infrastructure.\r\n Application Delivery and\r\n Networking: F5\r\n BIG-IP, load balancing, DNS, reverse proxies, SSL/TLS, web application\r\n security, and high-availability configurations.\r\n Observability and\r\n Monitoring: OpenTelemetry,\r\n Dynatrace, centralized logging, metrics collection, distributed tracing,\r\n and enterprise monitoring solutions.\r\n DevOps and CI/CD: Git, GitHub\r\n Actions, Azure DevOps, automated deployment pipelines, and infrastructure\r\n lifecycle management.\r\n Middleware and Web\r\n Technologies: IIS,\r\n Apache, WebSphere, IBM MQ, IBM App Connect Enterprise (ACE), APIs, and\r\n enterprise application integrations.\r\n Containerization and\r\n Modern Platforms: Docker,\r\n Kubernetes, containerized workloads, and supporting infrastructure.\r\n Security and Identity\r\n Integration: Identity\r\n and access management, secure connectivity, certificate management, and\r\n zero-trust architecture concepts.\r\n Technical\r\n Troubleshooting and Problem Resolution: Advanced troubleshooting, root cause analysis,\r\n performance tuning, incident resolution, and collaboration across\r\n infrastructure, networking, security, and application teams.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

Job Requirements

Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training:\r\n\r\nPossess\r\na minimum of five (5) years of progressively responsible technical experience\r\nin enterprise infrastructure engineering, systems administration, platform\r\nautomation, or related disciplines. Experience should include installation,\r\nconfiguration, troubleshooting, performance optimization, patching, upgrades,\r\nvendor coordination, high availability, and disaster recovery across multiple\r\nenterprise technologies, including:\r\n\r\n Operating Systems:\r\n Administration and engineering of Windows Server, Red Hat Enterprise Linux\r\n (RHEL), and other enterprise Linux/UNIX operating systems.\r\n Infrastructure Automation and Configuration Management: Experience with Ansible, Ansible Automation Platform\r\n (AAP), Terraform, Infrastructure as Code (IaC), and automated\r\n configuration management.\r\n Cloud and Virtualization: Experience with VMware vSphere, Microsoft Azure,\r\n Amazon Web Services (AWS), or comparable enterprise cloud and\r\n virtualization platforms.\r\n Application Delivery and Networking: Experience with F5 BIG-IP (LTM, DNS/GTM, ASM/Advanced\r\n WAF, or APM), load balancing, DNS, SSL/TLS, reverse proxies, and\r\n high-availability architectures.\r\n DevOps and CI/CD:\r\n Experience with Git, GitHub Actions, Azure DevOps, or similar tools\r\n supporting automated infrastructure provisioning, deployment, and\r\n lifecycle management.\r\n Observability and Monitoring: Experience with enterprise monitoring, centralized\r\n logging, metrics, distributed tracing, or observability platforms such as\r\n OpenTelemetry, Dynatrace, Grafana, or comparable solutions.\r\n Middleware and Web Services: Experience supporting enterprise web servers,\r\n application platforms, APIs, and middleware technologies, including Apache\r\n HTTP Server, IIS, and related services.\r\n Security and Access Management: Experience with enterprise identity and access\r\n management, certificate management, secure connectivity, and\r\n infrastructure security practices.\r\n Containers and Modern Infrastructure: Familiarity with container technologies, container\r\n orchestration, and modern application hosting architectures.\r\n\r\nPossess training or certifications in project fundamentals or a minimum of three (3) years of experience providing leadership for IT projects, including identifying tasks and their predecessors and successors, estimating task effort and duration, providing technical project leadership, and tracking time against a project schedule.\r\n\r\nPossess training or a minimum of three (3) years’ experience in quality process management, including compliance with standards, focusing on continuous improvement, implementing and testing changes, and performing post-implementation validation and monitoring.\r\n\r\nPossess a minimum of three (3) years of experience successfully interacting with operations staff, other technical teams, vendors, and users to ensure satisfactory service delivery.\r\n\r\nPossess excellent communication skills (verbal and written) as well as effective presentation skills.\r\n\r\n\r\n\r\n

Conditions of Hire

Pre-employment Drug Testing:� Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.\r\nCriminal background check:��A satisfactory criminal background check is required as a condition of hire. �The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.\r\nAll new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.\r\nApplicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.\r\n\r\n

Benefits

DTI’s Benefits to include:\r\nGroup Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term�Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.\r\n21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.\r\nTuition reimbursement up to $4,000 annually.\r\nState funded learning opportunities, mentor programs and professional development opportunities.\r\nEmployee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.\r\nEmployer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.\r\n�\r\nTo learn more about the comprehensive benefit package please visit our website at�https://dhr.delaware.gov/benefits/agencies/index.shtml.�\r\n

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\r\nOnce you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�StateJobs.Delaware.gov.\r\n

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.�\r\nIndividuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting�delawarerelay.com.�\r\nIf you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.\r\nThe State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�\r\n

Selection Plan

Ongoing Application Review\r\n