Member Engagement Coordinator

• Bachelor’s degree in Human Services or related field preferred
• Minimum of one (1) year of healthcare related roles
• Solid communication (verbal and written) skills
• Highly organized and self-motivated
• Must understand basic functions of the care continuum and have a solid record of working with patients and families through various mediums
• Bilingual in Spanish preferred

• Satisfactorily complete competency requirements for this position.

• →Always represent the Company professionally through care delivered and/or services provided to all clients.
• →Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• →Comply with Company policies, procedures and standard practices.
• →Observe the Company's health, safety, and security practices.
• →Maintain the confidentiality of patients, families, colleagues, and other sensitive situations within the Company.
• →Use resources in a fiscally responsible manner.
• →Promote the Company through participation in community and professional organizations.
• →Participate proactively in improving performance at the organizational, departmental, and individual levels.
• →Improve own professional knowledge and skill level.
• →Advance electronic media skills.
• →Support Company research and educational activities.
• →Share expertise with co-workers both formally and informally.
• →Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

• →Provides initial welcome call to Members and families letting them know they are part of the network.
• →Evaluates education needs and describes what an Accountable Care Organization (ACO) is and how they were selected.
• →Educates on benefits and resources available.
• →Develops and maintains strong knowledge base of high needs resources and how CareNu works to get them connected within the community.
• →Earns mutual trust with families and Members to build rapport.
• →Conducts social determinists of health surveys for all new Members and then, quarterly.
• →Ensures smooth handoffs of Members from the Engagement Department to Care Managers.
• →Performs other duties as assigned.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.