Senior Manager, Workplace Planning and Advice- Strategic Outreach

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As a Senior Manager, Workplace Planning and Advice - Strategic Outreach, you will lead and motivate a group of Senior Retirement Consultants specialized primarily in marketing and outbound driven campaigns. The focus will be on generating opportunities through calling a wide variety of lead sources and assisting customers with distributions into or out of plans, saving, investing, consolidating, and investing in additional products or services based on the participant’s needs.

• →Drive high performing, senior level WPA teams to achieve customer deepening goals and successful campaign strategies
• →Develop and implement strategies to achieve business goals supporting new initiatives, products through employee adoption and execution
• →Partner with marketing and analytics to generate outbound email, mail, and phone call campaigns
• →Manage to headcount and business targets to ensure team is achieving department targets
• →Partner with internal DC relationship/ channel management partners to ensure associate are trained and prepared to execute on campaign expectations
• →Set and drive targets by period (activities, conversations, call quality, etc.)
• →Develop and monitor service and outcome standards to enhance experience of each caller and increase impact rates

• →Proven experience leading by example, fostering an environment that encourages professional growth and promotes sharing of best practices and organizational learning
• →Ability to effectively advocate for customer and associate input, act, delegate, and/or address with leadership to remedy procedural, systemic, and/or resource constraints
• →Proficient knowledge of Windows, Microsoft Office Software (Word, Excel, PowerPoint, Excel, etc.) and various file manipulation skills on a PC

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***