Global Markets, Business Support Manager - Director

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The candidate will join the AMRS FICC Sales COO team, partnering closely with our AMRS Credit and Securitized Products Sales teams to help drive growth across the client franchise. This role will sit at the intersection of client strategy and business performance, using strong product knowledge and analytics to identify growth opportunities, deepen client engagement and increase the effectiveness of our Sales teams. The role will also ensure growth is delivered within a strong risk and control framework, partnering with Operations, Technology, Finance, Legal, Compliance and Risk to address regulatory requirements, remove barriers to client activity and improve the end-to-end client experience.

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  • →Drive client growth strategy: Partner with FICC Sales to identify and execute opportunities to deepen client relationships, increase product penetration and grow the overall franchise.
  • →Turn insights into action: Analyze client, revenue and activity trends to identify opportunities, track performance and help prioritize Sales focus and resources.
  • →Enhance the client offering: Partner with Sales, Trading, Technology and infrastructure teams to advance products, platforms and capabilities that support client growth and improve the client experience.
  • →Enable client business: Proactively resolve operational, onboarding, trade and infrastructure issues that can impede client activity or constrain growth.
  • →Deliver responsible growth: Ensure client strategies and business initiatives are executed within applicable regulatory, policy, risk and control requirements.
  • →Represent the Sales franchise: Act as a delegate for Sales in key management routines, risk assessments, audits, regulatory reviews and remediation activities.
  • →Increase operating leverage: Drive process improvements, expense discipline and enhanced revenue reporting to create capacity and improve Sales productivity.
  • →Execute strategic priorities: Lead and contribute to AMRS and Global FICC Sales initiatives that strengthen connectivity across products, regions and client segments.

• • Strong knowledge of Markets products, with Credit and/or Securitized Products experience preferred.
  • Commercial and client mindset, with the ability to connect data, client activity and product capabilities to growth opportunities.
  • Strong analytical skills with the ability to translate complex information into clear commercial insights and actions.
  • Excellent written and verbal communication skills, with the ability to influence senior stakeholders and build strong partnerships across Sales, Trading and support functions.
  • Advanced Excel, PowerPoint and MIS capabilities, with a strong focus on translating data into actionable business intelligence.
  • Strong problem-solving skills, attention to detail and the ability to identify root causes and deliver practical, sustainable solutions.
  • Proven ability to manage projects and drive execution across multiple stakeholders and competing priorities.
  • Strong risk and control mindset, with experience identifying control gaps and developing sustainable remediation.
  • Independent, proactive and adaptable, with the ability to operate effectively in a fast-paced, client-focused and results-driven environment.