Senior Operations Consultant - Enterprise Transaction Services

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →5+ years of experience in operations, vendor management, transportation management, operational analysis, or related cash logistics functions.
• →Experience interpreting operational data, identifying trends, communicating findings and recommending appropriate actions.
• →Strong relationship building skills including partnering with operations teams, transportation providers, suppliers, vendors, and cross-functional business partners.
• →Conduct investigative research, trend analysis, and root-cause analysis to identify issues and support corrective action.
• →Manage complex operational escalations through detailed analysis, sound judgment, stakeholder coordination, clear communication, and resolution tracking.
• →Analyze operational data and reporting to identify trends, risks, and areas requiring attention.
• →Translate research and analysis into concise findings and recommendations.
• →Support process improvements, projects, procedures, and operational change initiatives.
• →Manage multiple priorities and adjust focus based on business volume, risk, and operational needs.
• →Excellent communication skills
• →Manages time and understands prioritization with Service Level Agreements (SLA) and juggling competing deadlines

• Experience partnering with Internal and external stakeholders to coordinate operational changes, address service concerns and implement corrective action.
• Proficient in Excel including use of pivot tables and exporting data to other platforms