Customer Support Associate

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Customer SupportCustomer Service Representative

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Quick Summary

Overview

Overview We have Full-time and Part-time Opportunities for Customer Support Associates! Part-time Schedule: Training Schedule can be 40 hours a week for approximately 4 weeks, but can vary.

Technical Tools

Customer SupportCustomer Service Representative

What We Offer

~2 min read

✓401(k)

✓Identity Theft Protection

✓Dependent Care Flexible Spending Account

✓Educational reimbursement benefit ($1,000 per year)

✓Defined Benefit Pension Plan

✓401(k) Retirement Plan with company match

✓Health, Dental & Vision

✓Health Savings Account (HSA) with company contribution

✓Wellness Program

✓Adoption and tuition assistance

✓Employee Credit Union

✓PTO and Paid Holidays

✓Identity Theft Protection

Responsibilities

~1 min read

→Manage account inquiries and requests such as budget enrollments, co-applicants, deposits, Power of Attorney, account updates, summer sewer charges, late payment adjustments, extended due dates.
→Create work orders for the services needed such as move-in, move-out, bill paid turn-ons, and other service order types.
→Determine the appropriate payment options for our customers, such as credit card, automatic bank deductions, payment arrangements, assistance, and identifying payment locations.
→Handle service inquiries such as backflow, service restorations, water availability, meter relocations, and cold weather inquiries.
→Communicate with other areas such as billing and dispatch to make corrections, etc.
→Including, but not limited to Operator, clerical/back office work, assist with training, floor walking, mentoring, etc.
→Perform other duties as assigned.