Head of HR

The Head of HR is responsible for delivering compliant, high-quality, and effective HR services by executing Mplus regional and group HR strategies, leading the local HR team and overseeing HR operations in Poland and Slovakia, while partnering with management to support business performance, employee experience, and organizational stability.

1. HR Strategy & Business Partnership

• →Implement regional and group HR strategies through local initiatives
• →Partner with the GCEE HR Director and local leadership on workforce planning, organizational effectiveness, and business decisions
• →Align HR priorities with business objectives and support organizational change

2. HR Operations & Administration

• →Oversee HR operations, employee records, HR systems, and data accuracy
• →Ensure accurate payroll inputs in collaboration with Finance and payroll teams
• →Maintain standardized HR processes and compliant employee documentation and onboarding

3. Legal Compliance & Employee Relations

• →Ensure compliance with labor legislation, internal policies, and regulatory requirements
• →Manage employee relations matters, including disciplinary procedures, grievances, and terminations
• →Coordinate with Legal and Compliance teams and oversee labor inspections, audits, and employee exit processes

4. Workforce Planning, Recruitment & Employer Branding

• →Lead workforce planning in line with business needs and approved headcount
• →Oversee recruitment strategy, performance, costs, and delivery
• →Manage end-to-end recruitment where no dedicated Head of Hiring exists, and support onboarding, employer branding, and inclusive hiring

5. Performance, Compensation & People Development

• →Oversee performance evaluations and feedback processes
• →Support compensation, benefits, and employee recognition initiatives
• →Coordinate learning and development and support career growth, internal mobility, and capability building

6. Culture, Engagement & Employee Experience

• →Promote company values, ethical standards, and the Code of Conduct
• →Lead engagement initiatives to improve employee satisfaction, retention, and performance
• →Foster an inclusive workplace and support internal communication, change initiatives, and a coaching-oriented culture

7. HR Team Leadership, Reporting & Continuous Improvement

• →Lead and develop the local HR team, including performance management and capacity planning
• →Monitor HR metrics, headcount, recruitment performance, and budgets
• →Drive process improvements and collaborate with the GCEE HR Director and other functions
  

• 2+ years of progressive HR experience, including leadership responsibilities in a local or country-level HR role
• Previous experience as a Head of HR, HR Manager, Senior HR Business Partner, or in a similar local HR leadership position
•  Strong understanding of local labor market dynamics, employment legislation, and workforce challenges within the BPO and contact center industry
• Bachelor's degree in Human Resources, Business Administration, Law, or a related field preferred. Relevant HR certifications are considered an advantage
• Fluency in English, both written and spoken 
• Willingness to travel as required by business needs