Care Coordination Assistant

Monday-Friday 8-4:30.

• Assist in the care management process.
  •     1)To assist the case managers with care management activities, including information gathering and correspondence with members and physicians in order to facilitate quality and timely services.
  •     2)Under direction of Care Manager, investigates and documents follow-up of complaints
  •     3)Coordinates and issues necessary letters, notifications and documents related to Care Management
  •     4)Prepare for department meetings and maintains minutes
  •     5)Contacts members and physician offices to gather needed information with direction of Care Manager
  •     6)Generate necessary correspondence to members and providers
  •     7)Schedule and arrange meetings and/or appointments with multiple attendees. Make decisions regarding revision of supervisor’s/staff’s schedule to accommodate meetings and appointments.
  •     8)
• Data collection, analysis,and report production
  •     1)Assist with data collection for projects related to Care Management
  •     2)Create specialized reports and perform analyses of data.
  •     3)Produce charts and other graphics (bar charts, pie charts, pivot tables, etc.)
  •     4)Create advanced data presentations
  •     5)Create advanced Power Point presentations
  •     6)Create and format correspondence and various other documents—reports, policies, etc.
  •     7)Gather and organize data from multiple sources in support of management decision-making
• Participate in education and referral related activities.
  •     1)Works with PHO staff to file, prepare correspondence, data entry, system documentation and other medical management related activities.
  •     2)Works with care manager in the education of physician office staff on case management procedures, AdvocateCare policies and procedures and benefit plan limitations.
  •     3)Communication with case manager, supervisor, manager, director, other health care professionals, and various staff in a positive fashion in order to promote member satisfaction, quality services delivered and resolution of issues.
  •     4)Identifies and maintains appropriate communication with supervisor involving problems and observations in course of daily operations.
• Maintenance of department files.
  •     1)Maintain records and files within the department/unit.
  •     2)Create and set up filing systems for department/unit.
  •     3)Retrieves files and faxes and distributes them as requested
  •     4)Photocopies materials, as requested.
• Preparation and dissemination of correspondence.
  •     1)Compose correspondence from notes and/or discussions with supervisor and/or staff
  •     2)Assembles and prepares material for department mailings, as requested.
  •     3)Type letters, memoranda, reports, and other types of correspondence from rough drafts or provided copy

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.