Customer Service Representative

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Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

Skills:Call Center, Customer Satisfaction, Customer Service, Data Entry,

Technical Tools

Customer Support SpecialistCustomer

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Other

Job Family:

SCA

Requirements

~1 min read

A high school diploma or G.E.D.
1 or more years of customer service or other telephone experience
Experience working with fax machines, computer software, and telephone technology
An ability and willingness to work and train onsite as required
Access to high speed wired internet connection
Access to a quiet work environment free from distractions
An ability to pass a criminal background check, drug screening, and credit check
An ability and willingness to working first 90 days without absences
Louisiana/Texas residency is required living within a reasonable driving distance (approximately 60 miles) of the facility that you applied

None

Call Center, Customer Satisfaction, Customer Service, Data Entry, Inbound Calls

None

1 + years of related experience

Job Description:

Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure?

If so, a Customer Service Representative position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals in Bossier City, LA.

As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. If you enjoy helping others, you will find this role to be both challenging and rewarding.

A day in the life of a Customer Service Representative:

Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
Placing outbound customer service or customer satisfaction calls, as required by client
Completing call guides; gather and verify required information
Attending telephone skills and program information training sessions; adhere to established levels of service
Adhering to established customer service and documentation standards within required time frames
Adhering to contact center scheduling, ensures telephone coverage during contact center hours of operation
Performing clerical or administrative duties as assigned

1 or more years of call center experience (HIGHLY preferred)
Demonstrated experience working with desktop/laptop setup and basic software installation
Intermediate proficiency with web-based browsers such as Google Chrome or MS Edge
Demonstrated ability utilizing multiple monitors with an ability to multitask and talk while typing
An ability to work independently with limited supervision

Hybrid
Hours of operation are : 6:00 am - 8:00 pm CST, M-F (Schedule subject to change at any time)

Competitive pay plus benefits
A hybrid work environment with opportunities to work from the comfort of your own home
An opportunity to support a large government contract that aids citizens and businesses alike

Hybrid

Work Location:

USA LA Bossier City

Additional Work Locations:

USA TX El Paso

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Location & Eligibility

Where is the job

Not specified

Location terms not specified

Who can apply

Same as job location

About this job

Pay per year: ≈ $31,325–$42,390 a year; 9% below the $40,498 median for Customer Support Specialist jobs on Jobera (827 salaries).
Posted: Today
Employer: has 1,751 open jobs on Jobera.