Local IT Support Assistant (Freelance / On-Demand)

Mexico·Mexico CityFreelancemid

Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

basic knowledge of laptops, computer peripherals and common troubleshooting. Comfortable working independently and following remote instructions from international colleagues.

Technical Tools

Customer SupportIt Support Specialist

Azurreo is the telecommunications and technology arm of Seelon Holdings, a privately held international investment group operating across four continents. We specialise in telecom network performance testing, measuring quality of service (QoS) and quality of experience (QoE) for operators and technology vendors worldwide.

We are looking for a reliable Local IT Support Assistant based close to our office in Mexico City to provide occasional on-site IT, equipment and operational support.

This is a freelance, on-demand engagement, not a full-time or part-time employee position. There are no fixed or guaranteed weekly hours. Assignments will be requested as operational needs arise and, whenever possible, scheduled in advance.

The work will mainly involve visiting our local office to handle equipment, coordinate shipments, maintain inventory records and provide basic hands-on IT support when a physical presence is required.

Responsibilities

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Based in Mexico City and able to reach our Regus Carso office easily.
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At least a beginner background in IT: basic knowledge of laptops, computer peripherals and common troubleshooting.
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Comfortable working independently and following remote instructions from international colleagues.
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Good organisational skills and strong attention to detail.
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Reliable and careful when handling company equipment.
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Able to maintain accurate records and provide clear updates after completing an assignment.
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Good communication skills.

Previous experience in IT support, office operations, logistics, inventory management or a similar role.
Working knowledge of English, particularly for communicating with Azurreo's international teams.

Requirements

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You must live or be based within easy travelling distance of our Mexico City office. The purpose of this engagement is to provide physical support when our remote teams cannot resolve a task remotely, so proximity to the office is an important requirement. When applying, please indicate approximately how long it would normally take you to reach the Regus Carso office.

What We Offer

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✓Flexible, on-demand freelance assignments.

✓Clear instructions and support for each intervention.

✓Exposure to the operations of an international telecommunications and technology company.

✓The opportunity for recurring assignments based on operational needs, availability and reliability.

✓Collaboration with colleagues working across multiple countries.

If you are based close to our Mexico City office and are comfortable with flexible, on-demand assignments, please apply with your CV and complete the short screening questions. As proximity and availability are important for this engagement, please answer them as accurately as possible.