Junior Email Support - Fresher's can apply

understands empathy is the key to helping others

exercises strong problem-solving skills

showcases endless patience and contagious positive energy

has excellent written and verbal English communication skills

Is self motivated and thrives working independently.

Engage with Poshmark users regarding dispute cases via email support

Investigate all aspects of an order and find resolutions for dispute cases filed by buyers

Respond to users in a timely, friendly, and professional manner

Execute decisions to fairly resolve disputes following Poshmark’s return policies

Communicate with Poshmark users in a friendly, helpful, and patient manner via email

Gather feedback and suggestions from the Community

Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals

Flexibility to work on holidays and occasional overtime, as required.

Independently handle trained cases with efficiency and accuracy

Provide resolutions based on guidelines and policies

Meet daily case goals on a consistent basis

Navigate assigned Tier cases with ease

Absorbed tier knowledge without depending on resources

Meeting and or exceeding all performance metrics