Senior Front Office Support Engineer

The Role
We are seeking an exceptionally talented individual to join our global Front Office Support team in London, focused on providing Production Support to our Portfolio Managers and trading desks across Fundamental Equity, Delta One and Volatility. The Front Office Support team bridges the gap between technology and the investment teams. We translate what Portfolio Managers need on the desk into what our internal technology services and 3^rd party trading vendors can deliver.

The team is the first point of contact for any Production related outage or daily query across these systems, and is relied on to resolve them rather than pass them on. The role also includes project management work such as onboarding new users and trading applications, and value-add items to improve and uplift the overall Front Office Production environment.                                                                                                                                

What You’ll Do 
The Front Office Support Engineer will be based on the trading floor and provide technical services for our global Portfolio Managers, Traders and the wider investment team across our Fundamental Equity, Delta One and Volatility strategies. You will also be responsible for working alongside the COO to onboard new Portfolio Managers and their teams and work with Operations to resolve trade failures. A successful candidate will also help automate and optimize our processes using our suite of AI products where required.

What You’ll Bring
Who we are looking for:

• Presence. The candidate will be the visible face of Front Office Support in their region, in some cases the only person on the ground as part of a global team and will be expected to become known and trusted across the trading floor through close day-to-day contact with the investment teams.
• Energy and Initiative. The candidate will bring visible energy to the trading floor, is proactive and is able to move fast. Is drawn to the pace and noise of a busy trading floor.
• Drive and ownership. The candidate will be able to analyse problems and identify what needs to be done and be driven to progress it without direction, particularly on issues that fall between teams, regions or systems. Takes responsibility for problems through to resolution, closes the loop with the people affected and follows up without prompting
• Self Confidence. Sound judgement under pressure, the confidence to hold their own with senior traders, vendors and technology teams, and a clear sense of when to escalate and when to resolve matters themselves.
• Leadership and influence. The potential to become one of the recognized voices on the trading floor – the first point of call for the desk and trusted to represent Front Office Support in senior forums.
• Relationship management. The role requires the candidate to adopt a client management approach to support, building an understanding of how each PM trades, what they depend on and what disruption actually costs them.

What you need:

• 2-5 years financial services experience – relevant experience and judgement matter more than the exact number of years
• Experience supporting trading desks and portfolio managers in a multi-strategy environment
• Experience across multiple asset classes – equities, ETFs, futures, swaps and listed options
• Experience supporting front office vendor order and execution management systems
• Proficient with use of AI as part of day-to-day workflow to help troubleshoot issues, plan projects
• Strong business analysis/project management skills
• Exceptional attention to detail and accuracy

We’d love it if you had:

• Exposure to APIs,
• AI agentic coding experience
• Knowledge of delta one and volatility trading applications
• Exposure to vendor trading systems – e.g. Neovest, TT, Portware, Bloomberg EMSX, Enfusion

Who we are
Schonfeld is a global multi-manager hedge fund that strives to deliver industry-leading risk-adjusted returns for our investors. We leverage both internal and external portfolio manager teams around the world, seeking to capitalize on inefficiencies and opportunities within the markets. We draw from decades of experience and a significant investment in proprietary technology, infrastructure and risk analytics to invest across four main strategies: Quant, Tactical, Fundamental Equity and Discretionary Macro & Fixed Income.

Our Culture 
At Schonfeld, we’ll invest in you. Attracting and retaining top talent is at the heart of what we do, because we believe that exceptional outcomes begin with exceptional people. We foster a culture where talent is empowered to continually learn, innovate and pursue ambitious goals. We are teamwork-oriented, collaborative and encourage ideas—at all levels—to be shared. As an organization committed to investing in our people, we provide learning and educational offerings and opportunities to make an impact. We encourage community through internal networks, external partnerships and service initiatives that promote inclusion and purpose beyond the firm’s walls.

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