Sales Development Team Manager (International) (Position located in London, United Kingdom)

United Kingdom·Londonentry

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Quick Summary

Requirements Summary

Bachelor’s Degree a plus Familiarity with standard concepts,

Technical Tools

Other

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Responsibilities

~1 min read

→Mentor and coach a team of Direct and Channel Sales Development Representatives
→Oversee the followup and qualifying of direct and partner leads by SDRs
→Monitor the daily statistics of the Sales Development Representatives and identify any discrepancies in reporting
→Support Channel Sales Development Representatives by assisting with partner escalations
→Ensure all procedures and policies are followed by team members and pinpoint any areas of improvement to increase efficiency
→Be the first line of support to the team to answer questions and direct on best practices
→Execute performance reviews with team members
→Develop and execute on a strong prospecting plan of attack, including email and call scripts
→Ensure the team is effectively leveraging a sales tool to discover newleads
→Tag in on calls with team members, as necessary
→Coordinate and align with Global Sales Director on the performance (goals/plans) of the SDR Team
→Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements

~1 min read

Bachelor’s Degree a plus
Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
Minimum 1 year Channel/Direct experience
Minimum 1 year Leadership experience
Experience with Gmail and Google Docs
Experience with MS Office
Excellent verbal and written communications
Excellent people skills
Managerial experience
Good computer skills
Friendly phone voice
“Pleasantly persistent” as it can take multiple tries to reach a prospect
Ability to leave an engaging message and sound interested
Must be highly organized and results-oriented

What We Offer

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We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.