Representative, Help Desk I

Take your career further with McLane!

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America’s most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

As a Help Desk Representative I, you will be responsible for monitoring and managing enterprise system platforms, peripheral equipment, and batch job schedules to ensure reliable system operations. Provide support to internal and external customers, including distribution center teammates across all business units. Identify, investigate, and resolve system alerts and operational issues while serving as a key point of contact for Operations support calls.

This is a hybrid position which will require the candidate to report and work from the office at least four days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

Benefits you can count on:

• Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance 
• Paid time off begins after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What You’ll Do:

• Receive via phone and computer first-tier technical issues reported relating to hardware and software on personal computing devices or supporting infrastructure issues which affect internal technology users. 
• Apply pre-established methods to resolve basic problems or escalate issue to second-tier help desk support staff or to appropriate MBIS area in order to ensure timely continuance of the reporting user's productivity. 
• Learn existing procedures for internal requests regarding personal computing devices via phone and computer-based remote methods to fulfill service requests from internal technology users. 
• Learn to assist internal technology users via phone and computer-based remote methods with implementation of standard personal computer practices to aid users in efficiently fulfilling specific needs. 
• Learn to Identify reoccurring issues and inform appropriate MBIS area to evaluate the design and issue resolution methods to minimize productivity impact to internal technology users.

What We’re Looking For:

• High school diploma or GED required; associate's or bachelor's degree in Information Technology or related field preferred.
• 1 or more years of experience in IT operations, production support, help desk support, or a related technical environment preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to communicate effectively with technical and non-technical customers.
• Ability to prioritize tasks and respond effectively in a fast-paced operational environment.
• Basic understanding of system monitoring, job scheduling, and incident management processes preferred.

Fit the following? We want you here!

• Make a direct impact supporting mission critical distribution operations.
• Hands on technical role with exposure to diverse technologies.
• Stable organization with long term career growth opportunities.
• Team driven culture that values reliability, service, and accountability.
• Opportunity to build both technical and customer facing skills.

Our roadmap. Our story.

We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/