Building Automation Dispatcher (Night & Weekend Shifts)

• →Monitor incoming building automation notifications and service requests.
• →Evaluate system-generated events and determine the appropriate course of action.
• →Dispatch technicians, contractors, or support personnel based on established procedures.
• →Serve as the primary point of contact for customers during non-business hours.
• →Coordinate communication between customers, field teams, and internal staff.
• →Assist with remote troubleshooting and information gathering when needed.
• →Maintain accurate records of incidents, customer interactions, and response activities.
• →Escalate critical situations to designated personnel according to company guidelines.
• →Support operational continuity during evenings, weekends, and holiday periods.

Candidates from many industries have successfully transitioned into this position, including:

• Dispatching and service coordination
• HVAC and mechanical services
• Facilities management
• Building operations and engineering
• Property management support
• Technical support or help desk environments
• Maintenance and service industries
• Alarm monitoring or command center operations
• Customer service roles requiring multitasking and decision-making

• Strong communication and customer service skills
• Ability to remain organized in a fast-paced environment
• Comfortable making decisions and prioritizing multiple tasks simultaneously
• Proficiency with computers, web-based applications, and communication tools
• Strong attention to detail and documentation practices
• Ability to work independently with limited supervision
• Willingness to learn building automation systems and facility technologies

We are currently seeking candidates available for:

• Overnight shifts
• Evening and after-hours coverage
• Weekend schedules
• Holiday support as operational needs require