IT Service Desk Analyst

Falls of Neuse Management is looking for an IT Service Desk Analyst to join our team. Responsible for providing the assigned companies with all IT support and system wide issues.

DUTIES & RESPONSIBILITIES
* Travel onsite to troubleshoot and install computer related hardware
* Installation, configuration and troubleshooting of workstation PCs and other computer-related hardware
* Installing and maintaining any job-specific software
* Installing, configuring, and troubleshooting telecom system
* Maintaining all printers/scanners and assisting in future projects
* Provide help-desk support and resolve problems to user's satisfaction
* Maintain system configurations, utilities, software default settings, etc.
* Install, test and configure new workstations, peripheral equipment and software
* Assist with on-boarding of new users, assign users and computers to proper groups
* Document internal procedures
* Other duties as assigned
QUALIFICATIONS & EDUCATION REQUIREMENTS
* High School Diploma/GED
* At least 6 months experience in a similar role
* A+ Certification and Network + Certification preferred but not required
* Basic understanding of legacy phone systems and VOIP
* Ability to solve difficult and complex problems
* Proficient in use of Windows based computer software.
* Excellent organizational and planning skills
* Detail oriented
* Strong communication skills
WHAT'S IN IT FOR YOU?
* Medical, Dental, & Vision Benefits
* Paid Vacation
* 401k Retirement Savings Plan
* Life & Disability Insurance
* Direct Deposit & biweekly payroll
* Ability to start a career instead of just another job
* Collaborative environment where your input is valued daily

Come join a company where we are collaborative, fast-paced, innovative and challenging. National Coatings and Supplies is a privately held company headquartered in Raleigh, NC, with over 200 stores in 38 states. Our distribution platform serves a broad range of collision centers and industrial clients across the United States. In 2016, National Coatings & Supplies, the second largest industry distributor merged with Single Source, Inc, the third
largest industry distributor. We have already almost doubled our growth and we show no signs of slowing down.
We are an Equal Opportunity/ Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Drug- free environment