Service Manager (m/f/d)

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. 

For more information, please visit www.bruker.com.

The Service Manager (m/f/d) is a leadership role within the Bruker Nano Surfaces and Metrology (BNSM) service organization. BNSM manufactures the world's leading Atomic Force Microscopes (AFM), Stylus Profilers, Mechanical Testers, X-Ray Diffractometers, Mask Repair Tools, and non-contact 3D Optical Microscopes. The incumbent is accountable for building and developing a high-performing service team from the ground up — establishing scalable operational processes, cultivating deep customer relationships, and delivering measurable results across Europe’s semiconductor, materials science, and research sectors. This role carries full responsibility for team leadership, talent development, customer satisfaction, and achievement of Europe service revenue and business growth targets.

• →Other duties as assigned by WW or regional leadership.
• →Represent Bruker BNSM at industry events, customer technical symposia, and professional forums as required.

• Proven track record of building and leading service teams in Europe; minimum 7 years in a technical service management role, preferably in capital equipment, semiconductor industry or scientific instrumentation.
• Demonstrated success managing customer relationships with major Europe accounts; deep understanding of Europe business culture, customer expectations, and market dynamics.
• Strong people leadership skills: experience developing, coaching, and retaining technical professionals; ability to inspire and motivate a team toward ambitious goals.
• Business acumen: track record of owning P&L or revenue targets, driving service revenue growth, and managing operational budgets.
• Excellent communication skills.
• Hands-on technical background in one or more BNSM product lines (Atomic Force Microscopes (AFM), Stylus Profilers, Mechanical Testers, X-Ray Diffractometers, Mask Repair Tools, and non-contact 3D Optical Microscopes) is highly preferred.
• Solid theoretical foundation in physics, electronics, or materials science to enable problem-solving of complex system and application challenges.
• Ability and willingness to travel domestically across Europe and occasionally internationally.

• Minimum Bachelor's degree required; Master of Science or PhD preferred in Engineering, Physics, Materials Science, or a related scientific discipline.
• Minimum 5 years of field service experience, with at least 7 years in a management or team leadership role.
• Experience managing service P&L or revenue budgets is strongly preferred.
• Technical certifications in relevant instrumentation platforms are advantageous.