Senior Operations Training Manager - Dallas

Quality and consistency of franchisee-facing Operations training delivered through the RTSCs

Successful delivery of ORT, FBO 2, and future assigned Operations training programs and workshops

Training readiness and participant experience

Training content accuracy and facilitator preparedness

Completion tracking, participant feedback, and training follow-through

Partnering with the Director to establish and maintain meaningful measures of program success

Ongoing measurement and evaluation of training effectiveness

Identification of recurring training trends, gaps, and opportunities

Regular reporting of program performance, findings, and recommendations to the Director of Operations Programs & Development

Effective facilitation of franchisee training and development experiences

RTSC workshop delivery and support

Timely maintenance of franchisee-facing training materials and resources

Supporting the build, refinement, and rollout of assigned Operations training programs

Consistent training standards across programs and RTSC locations

Consistency and effectiveness of assigned internal Operations training and continued education programs.

Successful coordination and delivery of regional pod workshops and development initiatives.

Readiness and adoption of new operational processes, systems, and standards across regional teams.

Identification of training gaps and measurable improvements in team knowledge, capabilities, and execution.

RTSC registration, participant sign-up, facility scheduling, or event logistics

Managing RTSC facilities or general Office Operations

Direct management of NSO PM/FBM team

Owning regional studio performance or ongoing franchisee relationships

Replacing the DFO, NSO PM, or FBM as the ongoing operational partner to franchisees

Pre-opening project management

Independently setting Operations program strategy, priorities, or the overall development roadmap, which are owned by the Director of Operations Programs & Development

Bring energy, enthusiasm, and a strong presence to every training experience, creating an engaging and welcoming environment that reflects the JETSET brand.

Build meaningful relationships with franchisees and cross-functional partners, establishing trust, credibility, and connection through every interaction.

Deliver consistent, high-quality franchisee-facing Operations training experiences across RTSC locations.

Ensure franchisees arrive prepared and leave training with the confidence, knowledge, and tools needed to successfully operate their studios.

Facilitate practical, engaging workshops that address the evolving needs of the franchise network.

Maintain accurate, relevant, and up-to-date training materials and resources as the business evolves.

Translate participant feedback, training observations, and business needs into stronger training experiences.

Support the development of clear, repeatable, and scalable training programs as the network grows.

Partner with the Director of Operations Programs & Development to establish clear measures of success and evaluate program effectiveness.

Identify trends, knowledge gaps, and opportunities through performance data and participant feedback.

Proactively communicate findings, recommendations, and proposed next steps to the Director to inform strategic decisions.

Engaging Facilitator – Confident, dynamic presenter who brings energy to the room and creates impactful learning experiences for diverse audiences.

Training & Development Expertise – Experienced in developing, delivering, and refining training programs and resources that support business needs.

Strategic & Analytical Thinker – Skilled at evaluating program effectiveness, identifying trends, and translating data and feedback into actionable recommendations.

Operational Mindset – Able to translate complex processes, systems, and business concepts into clear, practical learning experiences.

Strong Project Manager – Highly organized, detail-oriented, and capable of managing multiple programs, priorities, and deadlines simultaneously.

Relationship Builder – Naturally builds trust, credibility, and strong partnerships with franchisees, leadership, and cross-functional teams.

Proactive Problem Solver – Exercises sound judgment, takes initiative, and brings forward solutions and recommendations while working independently and collaboratively.

Adaptable & Growth-Oriented – Thrives in an evolving environment, embraces change, and continuously looks for ways to strengthen training experiences and processes.

Bachelor's degree in Business Administration, Education, Learning & Development, Communications, or a related field (or equivalent professional experience)

5+ years of experience in training, facilitation, learning and development, operations, or a related field

Proven experience facilitating engaging workshops for diverse audiences

Experience developing, implementing, and refining training programs, materials, and learning resources

Strong proficiency in Google Workspace, presentation tools, and learning management systems (LMS)

Exceptional project management, organizational, and communication skills with the ability to manage multiple programs and priorities simultaneously

Strong interpersonal and relationship-building skills, with experience collaborating across departments and engaging with stakeholders at all levels

Ability to work independently, exercise sound judgment, and proactively identify opportunities and recommend solutions

Experience within franchising, multi-unit operations, boutique fitness, hospitality, or another service-based business preferred

Ability and willingness to travel between RTSC locations and other JETSET markets as needed