Affinity Programs Student Assistant

• →Responsible for catalog management; including but not limited to the processing, coordination, distribution, and redemption of rewards, on-site inspection of inventory, and preparing and maintaining weekly excel files and reports for internal processing and accurate tracking per established protocols
• →Fulfills experiential rewards via logistical planning with unit offering the experience
• →Creates reward descriptions using ASU Brand Standards and reward images using Canva
• →Assists with creating promotional materials using Canva
• →Facilitate quarterly decks summarizing program highlights, reward highlights and other campaign results 
• →Answers customer service inquiries and feedback pertaining to the program, fulfillment, and technical issues using Salesforce Service Cloud and Sun Devil Rewards social media channels
• →Monitors customer outreach identifying frequently asked questions (FAQs); develops boilerplate language to address FAQs efficiently
• →Performs daily quality assurance checks; immediately reports malfunction or bugs via Jira
• →Schedules in-app content via content management system and push notifications
• →Assists with promotional activities at various university events
• →Documents processes and updates documentation as needed
• →Participates in on-campus events and special projects as needed
• →Other duties as assigned  

• Willingness to learn and ability to work well with others
• Comfort with digital environments and digital experiences
• Collaborative style, combined with the ability and desire to work in a team-based environment 
• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
• Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone
• Ability to work both independently and as part of a team
• Problem solver who can take initiative and set priorities while being flexible 
• Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies
• Ability to represent the institution well
• An advocate’s belief in the vision of ASU as the New American University
• High attention to detail and thoroughness in completing assigned duties
• Highly organized and able to handle multiple projects
• Adept at navigating complex environments with evolving priorities and communication plans

• A current student pursuing a degree in Business, Marketing, Communications, Entrepreneurship, Social Sciences, or related field
• Prior customer service experience 

• Content management systems experience

• Knowledge of Sun Devil Rewards, Salesforce Service Cloud, FedEx Shipping/Returns, Google Docs, MS Outlook, Word, and Excel

ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.  

ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.  

ASU and one another with integrity, trust and compassion 

step up, own it, collaborate 

continuously, fearlessly, make decisions and take risks 

that everyone feels respected and valued for who they are