Lettershop Production Supervisor

What we are looking for:

The Lettershop Supervisor leads daily mail inserting operations, managing employees, equipment, and workflow to meet production schedules, labor targets, quality standards, and required mail dates. This is a hands-on leadership role that includes training operators, troubleshooting production issues, verifying mail accuracy, and assisting with equipment setup and operation as needed.

Our Bolingbrook equipment includes BlueCrest Epic, MSDP, APSP, and MPSR roll-input high-speed inserters; Flowmaster inserters; an MSE (Mail Stream Evolution) with Harrier four-color inkjet; and card-tipping and printing lines.

What you will be doing:

• Lead and assign daily work for operators and production support employees based on job priorities, staffing, equipment availability, and employee skills.

• Execute production schedules, monitor throughput and labor hours, and adjust workflow to meet required mail dates.

• Coach and train employees on equipment operation, setup, changeovers, troubleshooting, quality checks, and safe work practices.

• Support setup and operation of cut-sheet and roll-fed inserting equipment, including cutting, accumulating, folding, inserting, and associated verification systems.

• Review job tickets and confirm materials, machine settings, and finished mail meet customer specifications and applicable USPS requirements.

• Perform and document first-piece approvals and scheduled quality checks, including variable-data matching, record sequencing, piece counts, and envelope sealing and insert integrity.

• Troubleshoot equipment and production issues, coordinate repairs with Maintenance, and ensure operators complete required cleaning and routine maintenance.

• Maintain accurate ERP records for production output, labor, material usage, and downtime.

• Coordinate with Print, Prepress, Quality, and Shipping to resolve workflow issues and keep jobs moving.

• Address employee performance and attendance concerns, communicate shift handoffs, and escalate issues affecting safety, quality, cost, or delivery.

• Improve setup times, productivity, material waste, and consistency while maintaining a clean, organized, and safe department.

• Work overtime and support other departments as production needs require.

Who you are:

• At least 3 years of production experience, preferably in direct mail, lettershop, or commercial printing.

• Previous supervisory or team leadership experience preferred.

• Hands-on experience setting up, operating, and troubleshooting mail inserting equipment; experience with BlueCrest, Flowmaster, MSE, or comparable systems strongly preferred.

• Familiarity with cut-sheet and roll-fed workflows, variable-data verification, and mail production quality requirements.

• Ability to organize work, assign employees, monitor production results, and resolve problems in a deadline-driven environment.

• Clear communication skills and the ability to train employees and reinforce performance expectations.

• Ability to read and interpret job tickets, safety procedures, equipment manuals, and operating instructions.

• Basic math and computer skills, including accurate production data entry and email communication.

• High school diploma or GED required.

• Stand and walk for up to 12 hours, with frequent bending, kneeling, and reaching
• Must be able to lift, push, or pull up to 50 pounds
• Perform repetitive motions in a fast-paced production environment