Treatment Coordinator

Job Description

Affordable Smiles of Baton Rouge is looking for an energetic, positive team member to join their busy office with patient care at its heart!

Essential Responsibilities:

• Retrieve messages and e-mails regarding treatment and new appointment and act upon them
• Monitor schedule and patients who are waiting in reception area; notify appropriate staff of patient arrival and when there has been a delay in patient seating for appointment. (Back-up to Greeter)
• Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, IV and oral sedation forms etc.)

• Schedule appointments in consideration of production and capacity
• Set up appointments with specialists when indicated; coordinate with specialists office, send x-rays, explanatory letter and provide a referral card/pamphlet for specialist to patient

• Present financing options and make necessary arrangements
• Prepare End-of-Day routine, including: (a) reconciling production and collection (b)preparing and making bank deposits
• Make courtesy calls for treatment follow-up (post-op calls, when necessary)

Success Factors

• Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community
• Effective verbal skills to communicate clearly and professionally with patients and staff
  
• Professional personal presentation

Education and Experience

• Highschool diploma
• Prior experience in a dental office preferred
• Computer literacy

Working Conditions/Physical Requirements:

• Sitting 75%
• Standing/walking 25%
• Moderate noise levels from dental and other Lab equipment.

• Exceptional hand dexterity and typing skills to work with standard software programs provided.

• Frequent client and interoffice personnel interaction and phone interaction
• Near Vision - The ability to see details at close range (within a few feet of the observer) as required for computer software programs and the observation of subordinates’ work quality.