Landlord Tenant Specialist

United StatesNormalmid

Other

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Quick Summary

Key Responsibilities

* Strong interpersonal and customer service skills. * Excellent verbal and written communication skills. * Strong organizational and time management abilities.

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Join our team as a Landlord Tenant Specialist, where you'll play a vital role in supporting community operations through the coordination of landlord-tenant legal proceedings. In this role, you'll work closely with residents, community managers, attorneys, courts, and external partners to manage legal filings, eviction coordination, compliance reporting, and case administration. This is an excellent opportunity for a highly organized professional who thrives on accuracy, collaboration, and delivering exceptional service.

This is a fully in-person position, requiring on-site attendance five days per week to support collaboration and responsiveness across our communities and legal partners.

WHAT WE ARE LOOKING FOR:
The Landlord Tenant Specialist is responsible for coordinating and administering landlord-tenant legal processes for assigned communities. This position serves as a liaison between community teams, residents, attorneys, courts, and eviction vendors to ensure legal actions are processed accurately, timely, and in compliance with applicable landlord-tenant laws and company policies. The Specialist provides administrative support related to possession actions, legal filings, court scheduling, evictions, resident communications, and reporting.

WHAT WE EXPECT FROM YOU:
Landlord/Tenant Administration
* Coordinate and process landlord/tenant legal filings for assigned communities in accordance with applicable state and local laws.
* Prepare, arrange, and file legal documents including, but not limited to:
o Failure to Pay Rent actions
o Tenant Holding Over actions
o Breach of Lease actions
o Unlawful Detainer actions
o Petitions for Warrant of Restitution
o Motions and other related court filings
* Maintain case schedules and provide administrative support to Landlord/Tenant Counsel.
* Coordinate court dates, filings, and legal action schedules with community teams and attorneys.
* Monitor pending legal actions and maintain accurate case records and documentation.
Resident and Community Support
* Serve as a point of contact for resident inquiries and concerns regarding possession actions and landlord/tenant legal proceedings.
* Communicate case status updates, court actions, dismissal dates, eviction dates, and related information to community management teams.
* Prepare and process letters of correction for cases filed in error.
* Process letters of satisfaction for residents whose landlord/tenant cases have been resolved and require documentation for credit reporting purposes.
* Assist community management teams with questions regarding landlord/tenant procedures and documentation requirements.

Eviction Coordination
* Coordinate eviction scheduling with sheriff's departments, community teams, attorneys, and approved eviction vendors.
* Ensure all required documentation is properly prepared and submitted prior to scheduled evictions.
* Monitor eviction timelines and communicate updates to all stakeholders.
* Review and process eviction-related invoices for payment and allocation to appropriate communities.
Compliance and Reporting
* Maintain a working knowledge of applicable landlord/tenant laws, court procedures, and company policies.
* Communicate updates regarding landlord/tenant laws, legal procedures, and filing requirements to community teams as directed.
* Prepare monthly, quarterly, and annual reports related to:
o Delinquency trends
o Legal filings
o Court outcomes
o Evictions
o Related landlord/tenant activities
* Maintain accurate records and ensure documentation is retained in accordance with company policies and legal requirements.
General Responsibilities
* Assist with special projects and departmental initiatives as needed.
* Contribute to team goals through effective collaboration and communication.
* Comply with all company policies, procedures, and professional standards.
* Perform other duties as assigned.

JOB KNOWLEDGE & SKILLS:
* Strong interpersonal and customer service skills.
* Excellent verbal and written communication skills.
* Strong organizational and time management abilities.
* Detail-oriented with the ability to manage multiple cases and deadlines simultaneously.
* Strong analytical and problem-solving skills.
* Ability to handle sensitive and confidential information professionally.
* Proficiency in Yardi or comparable property management software.
* Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
* Knowledge of federal, state, and local Fair Housing regulations.
* Ability to develop and maintain knowledge of landlord/tenant laws, court procedures, and legal filing requirements.

* High School Diploma or GED required; associate or bachelor's degree preferred.
* Minimum of 2 years of property management, legal administrative, landlord/tenant relations, collections, or related experience preferred.
* Experience working with legal filings, court systems, or property management operations preferred.
* Strong computer skills with the ability to learn company-specific software systems.
* Demonstrated ability to manage deadlines and maintain accurate records in a fast-paced environment.