Visitor and Event Coordinator - Onsite (US Citizens)

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.

• →Coordinate approved public programs, museum activities, community events, and military-related functions.
• →Develop run-of-show documents, event timelines, floor plans, staffing plans, setup requirements, and logistical schedules.
• →Coordinate event setup, equipment placement, transitions, and teardown.
• →Serve as the primary onsite operational contact during assigned evening and weekend events.
• →Enforce building rules, safety requirements, occupancy restrictions, and gallery protections.
• →Coordinate visitor flow, crowd management, accessibility, and front-of-house logistics.
• →Maintain the master institutional calendar and deconflict daily museum operations with special events.
• →Collect and analyze visitor feedback and recommend improvements to the visitor experience.
• →Coordinate with visitor-service, education, volunteer, IT, AV, and exhibit-maintenance personnel.
• →Train or support frontline staff in Government-approved museum information and visitor-service practices.
• →Track authorized event costs, vendor invoices, and supporting cost-allocation documentation.
• →Coordinate approved third-party vendors while recognizing that contractor personnel may not obligate Government funds or approve Government payments.
• →Develop and maintain appropriate event and visitor-services procedures.
• →Ensure food, beverages, equipment, and event activities remain within approved spaces and museum protocols.

• Bachelor’s degree in Hospitality Management, Public Relations, Marketing, Event Management, or a related field.
• Two to four years of experience in event planning, hospitality, visitor services, front-of-house operations, or a related environment.
• Experience coordinating events involving multiple participants, vendors, schedules, and operational stakeholders.
• Proficiency with Microsoft Office, event-registration platforms, scheduling systems, and related administrative tools.
• Knowledge of crowd management, visitor flow, accessibility, fire-code considerations, occupancy limitations, and general event safety.
• Strong customer-service, communication, organization, and problem-solving skills.
• Availability to support evening, weekend, holiday, and special-event schedules. 

• Experience supporting events or visitor operations in a museum, cultural institution, public attraction, military organization, or Government facility.
• Experience coordinating functions involving senior Government officials, military leaders, community representatives, or invited dignitaries.
• Experience managing event vendors, including caterers, equipment-rental providers, AV teams, or similar service providers.
• Experience developing visitor surveys and using feedback to improve operations.
• Familiarity with ADA-conscious visitor flow and accessible event planning.
• Knowledge of Coast Guard history, maritime heritage, or military-event protocols.