Technical Generalist Consultant

Canada·VancouverPermanent Employeemid

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Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day.

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Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

We're searching for an experience and forward-thinking Technical Generalist Consultant to join our Vancouver, BC team!

The Technical Generalist Consultant, is one of the trusted on-site technical partner for one of Long View’s managed services clients. This hands-on role supports a modern, business-critical on-premises environment and its users, providing support across Tier 1 through Tier 2, monitoring infrastructure health, coordinating operational activities, and helping ensure a reliable client experience. You will combine broad systems administration skills with exceptional customer service, disciplined follow-through, and the confidence to work directly with users, technical teams, vendors, and client stakeholders.

Provide an on-site point of contact for day-to-day infrastructure operations, end-user support, and service coordination

Provide responsive Tier 1 through Tier 2 support for users, endpoints, servers, infrastructure, peripherals, connectivity, voice, and related technology issues

Support the ticketing queue using ServiceNow and LogicMonitor, maintaining clear notes, timely updates, accurate status, effective handoffs, and follow-through to resolution

Complete daily operational health checks across the environment, including PRTG monitoring, overnight alerts, server performance, Veeam backups, and other service indicators

Proactively engage with users, build trusted relationships, identify emerging concerns, and ensure people feel supported and informed

Support infrastructure lifecycle and operational activities, including SCCM patching cycles, Windows desktop maintenance, failover testing, backup validation, and scheduled maintenance

Act as the environment access liaison for approved third-party vendors and perform escorting duties in accordance with applicable security and NERC compliance requirements

Develop working expertise in the client’s critical systems, monitor and troubleshoot issues, maintain documentation and runbooks, and share knowledge with the broader support team

Participate in an after-hours on-call rotation and respond professionally to incidents affecting critical services in accordance with the team’s support model

Collaborate closely with other support resources, communicate risks early, and take ownership for commitments through to completion

Hands-on experience in systems administration, infrastructure operations

Strong Windows 11 and Windows Server administration and troubleshooting skills

Practical networking knowledge across Cisco switching, routing, wireless, ASA firewalls, and general TCP/IP troubleshooting

Demonstrated SCCM and enterprise patching experience. This is a required capability for the role

Practical knowledge supporting virtualization platforms, Veeam backup, Dell backup technologies, storage area networks, and general server infrastructure

Working knowledge of PKI and certificate-related troubleshooting

Experience monitoring infrastructure and responding to alerts using tools such as PRTG, LogicMonitor, or comparable platforms

Experience managing support work through ServiceNow or another enterprise IT service management platform

Ability to troubleshoot methodically across endpoints, servers, networks, voice, backups, storage, and peripherals, escalating appropriately when required

Strong written communication and documentation skills for tickets, procedures, runbooks, client updates, and operational handoffs

Experience in a regulated, high-availability, or critical infrastructure environment is an asset; willingness and ability to learn and comply with NERC requirements is essential

Experience in managed services, or a comparable client-facing IT support role

General VoIP and Cisco voice experience

Relevant post-secondary education or equivalent practical experience. Microsoft, Cisco, ITIL, CompTIA, VMware, or related certifications are assets

Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

Interesting work – Be part of exciting projects while accessing all the latest technologies

Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know