IT Support Specialist

Baltimore Country Club is looking to hire a full-time IT Support Specialist to join our Information Technology Department. This position offers a competitive wage based on skills and experience. We also provide a full benefits package, including medical, dental, vision, STD/LTD, and a 401(k) plan with a generous matching contribution, as well as free staff meals, an employee discount program, free golf on Mondays, and gym membership reimbursements! Are you an IT Support Specialist looking to start a new adventure? If so, apply today!

Baltimore Country Club was founded in 1898 and was successful from the start, with 600 members enjoying its 150-acre facility less than five miles from downtown Baltimore. Just one year after opening, the Club gained immediate recognition in the golf world by hosting the fifth United States Open Championship. Today, the Club has nearly 3,400 members across two campuses. It is widely recognized as one of the top 50 country clubs in the nation and one of the top 100 in the world. We are committed to our Simple Truth: doing what is right, not what is easy.

As an IT Support Specialist, you will have the opportunity to interact with every department at the Club. Responsibilities include setting up computers and printers for new hires, providing access to shared files and printers, and configuring email accounts. Other duties include preparing for meetings and presentations that require projectors and audiovisual equipment, assisting with conference calls, and performing general maintenance, technical troubleshooting, and repairs on technology equipment.

This position will also be responsible for setting up and supporting audiovisual equipment for Club events, including TVs, projection systems, screens, sound equipment, and related AV technology. A strong understanding of basic AV setup and the ability to troubleshoot AV technology during meetings and events are important aspects of this role. The ideal candidate will have a positive, customer-service-oriented attitude, strong organizational skills, and the ability to manage multiple projects and priorities simultaneously in a fast-paced environment. This position will support both the Roland Park Clubhouse and our Five Farms Clubhouse in Lutherville.

• Two years of hands-on experience with networking and equipment deployment.
• Understanding of basic computer and network concepts and terminology.
• Basic knowledge of technology support, including the ability to set up, configure, and troubleshoot computers, peripherals, and other technology equipment.
• Experience with Microsoft Office applications, including but not limited to Word, Excel, PowerPoint, and Outlook.
• Basic audiovisual event setup experience, including the ability to set up and support AV equipment for meetings and events.
• Network+ certification and A+ certification, or equivalent experience and knowledge.
• Strong technical troubleshooting skills and the ability to diagnose and resolve common technology issues.
• Experience troubleshooting PCs, scanners, printers, and portable handheld terminals.
• Ability to configure new or reimaged computer systems.
• An associate degree or equivalent technical education, along with one to three years of experience working in a production environment.

• Excellent written and verbal communication skills.
• Comfort communicating in person and via phone or radio with colleagues, managers, and vendors.
• Ability to stand and walk for extended periods, potentially up to 10–12 hours.
• Ability to lift up to 40 pounds.
• Willingness to work a flexible schedule, including some evenings, weekends, and holidays, as required to support Club operations and events.
• Flexibility in hours and availability, particularly during special events and periods of increased activity.
• A highly motivated, member-centric attitude.
• Ability to work independently and take initiative.
• Ability to prioritize work based on departmental and operational objectives.
• Willingness to perform other related duties as required.

Do you work well as part of a team? Do you have excellent customer service skills and a passion for hospitality? Do you have strong communication skills and the ability to learn and retain information quickly? Can you read and follow directions well? Are you quick on your feet and able to work in a fast-paced environment? Do you enjoy solving technology problems and feel comfortable supporting computers, AV equipment, and technology during events? If so, you might be the perfect fit for this IT Support Specialist position!

We understand that your time is valuable, which is why we offer a quick and easy application process. If you feel you would be a good fit for this position, please complete our initial three-minute, mobile-friendly application so we can review your information. We look forward to meeting you!

Equal Opportunity Employer