Field Service Engineer

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems

Supporting customers through on-site activities on Pathology and Genomics instruments and systems such as installation, implementation, maintenance and repair which may include hardware, software and networking products as well as operating systems

Installing and optimizing hardware/software/network products and configurations at customer sites

Diagnoses and resolves product performance problems

Performs maintenance and repair services

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance

Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business

Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software

Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers

May have knowledge of third-party products

May deliver internal technical training and maintenance seminars and workshops for field engineers or customers

May train other field engineers or customers

May calibrate equipment on-site for large volume customers

May qualify leads

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

• A post-secondary degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or equivalent college degree with Work experience
• 2 years of experience in laboratory environment
• Experience with troubleshooting and problem solving is essential
• Verbal and written communication is clear, respectful and timely
• You enjoy travelling and visiting customers
• 100% Travel expectation