Medication Adherence Technician Supervisor MAAT

Medication Adherence Technician Supervisor MAAT - Job Overview

Schedule: 8AM-5PM

Join our family as the Supervisor- Medication Adherence & Access and help create a pharmacy experience where patients feel supported, respected, and cared for throughout their healthcare journey. In this role, you will help keep daily pharmacy operations running smoothly while guiding a team dedicated to effective, efficient, and timely customer service.

Your pharmacy experience, organizational strengths, and passion for service will have a meaningful impact on community healthcare. You will work closely with team members and departments, encourage professional growth, and strengthen the systems that help patients access the medications and support they need.

• Support the daily workflow and operational effectiveness of the Medication Adherence & Access team.
• Help maintain appropriate staffing and scheduling so the team can respond to patient needs.
• Coach, develop, and provide meaningful feedback that helps team members grow.
• Contribute to quality improvement through data collection, audits, and identified metrics.
• Build strong partnerships across departments to promote a connected, patient-centered healthcare experience.
• Make a difference in community healthcare through dependable pharmacy leadership and compassionate service.

You will be part of a collaborative environment where your leadership helps shape team performance, operational effectiveness, and quality patient care. Through coaching, development planning, project support, and cross-department collaboration, you will help others thrive while growing your own leadership impact.

• →Support the daily workflow of the MAAT team.
• →Prepare schedules for the area of responsibility while maintaining appropriate staffing levels.
• →Assess appropriate staffing levels and identify and recommend FTE needs and scheduling modifications to support patient needs.
• →Participate in interviewing and selecting appropriate candidates for hire in accordance with departmental policy.
• →Participate in counseling employees with performance problems and initiate disciplinary actions in accordance with Human Resources standards when appropriate.
• →Participate in coaching and development of individual team members by providing structured feedback for each staff member through yearly development plans and formal follow-up at least twice a year.
• →Complete timely performance appraisals for direct reports.
• →Collect data and complete audits to support identified metrics and quality improvement measures that promote operational effectiveness and efficiency.
• →Support the implementation of projects and programs.
• →Identify training and development needs and ensure employees have time to participate in related activities.
• →Ensure new staff receive appropriate orientation outlined by the organization and department.
• →Conduct appropriate investigations and follow up on individual and patient complaints.
• →Collaborate with and maintain good working relationships with other departments.
• →Perform other duties as assigned.

• Must have high school diploma or equivalent.
• Must have a current Pharmacy Technician Certification Board (PTCB) certificate
• Must be registered with the Texas State Board of Pharmacy
• Must be able to pass a math test pertinent to retail pharmacy activities
• Must maintain required certifications

• Must have five (5) years healthcare experience
• Must have ten (10) years as a pharmacy technician

• Bachelor’s degree in business, healthcare, or related field preferred
• Supervisory experience preferred

• Ability to communicate effectively, both written and orally.
• Excellent customer service skills.
• Ability to multi task in a fast paced environment.
• Above average organizational skills.
• Strong typing and computer skills.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
• Must be able to manage multiple deadlines and prioritize
• Adept in decision making responsibilities

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.