Senior SaaS Operations Engineer

Posting Open Date: 10/15/2026

Anticipated Posting Close Date*: 11/15/2026

Senior SaaS Operations Engineer

Fastly is searching for a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. Keeping our IT infrastructure running effectively, securely, and up to date is critical for the day-to-day tasks of every employee. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be supporting the operations in our Global offices.

You have previous experience as a Systems Administrator, combined with advanced Service Desk capabilities. You are streamlined and detail-oriented while being able to identify broken processes and provide solutions. You are someone who has touched all aspects of a large SaaS environment and can scale along with the company. You're also curious about how AI is changing IT operations and want to help bring tools like Claude, ChatGPT, and Gemini to our employees safely and effectively. On top of your validated history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

If you enjoy problem-solving and a strong sense of ownership, this position may be for you!

or you!

What You'll Do: 

• Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance
• Proactively identify and mitigate system vulnerabilities and performance bottlenecks
• Lead and mentor a team of engineers, providing technical guidance and support
• Collaborate with cross-functional teams (e.g., product, security) to deliver solutions that meet business objectives
• Administer enterprise AI platforms (Claude, OpenAI, Gemini), including SSO/SCIM, access controls, and license management
• Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles
• Build AI-assisted automations that reduce manual IT work and improve the employee experience
• Research and recommend new technologies, including emerging AI tools
• Maintain documentation for systems and processes, including AI usage guidelines
• Provide expert-level troubleshooting for critical system issues and help shape engineering best practices

What We're Looking For: 

• 10+ years in IT support roles, including 5+ years in a senior or lead engineering position
• Deep understanding of system architecture, design patterns, and best practices
• Proven ability to lead and mentor engineering teams
• Strong experience with cloud-based IT environments (Google Workspace, Zoom, Slack, GitHub, Atlassian, etc.), with advanced domain knowledge of Okta
• Hands-on experience deploying or administering enterprise AI tools (Claude, OpenAI, or Gemini), including identity integration and data-handling controls
• Experience with automation and scripting for system administration
• Excellent communication skills, with the ability to convey technical information to technical and non-technical audiences
• Ability to align technology with business objectives and make data-driven recommendations

We’ll be super impressed if you have experience in any of these:

• Infrastructure-as-code experience (e.g., Terraform, Ansible)
• Experience building with Claude, OpenAI, or Gemini APIs, including agents, MCP servers, or prompt engineering for business workflows
• Experience establishing AI governance practices, such as connector reviews or acceptable-use policies
• Certifications relevant to the role (e.g., Okta Certified Professional,  Google Cloud Certified Professional Cloud Architect).

Work Hours: 

• This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is open to the following preferred office locations:

• San Francisco, CA
• New York, NY
• Denver, CO
• Remote, US

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

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