Client Service Extraordinaire- Austin TX

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management.  Together, we’re capable of so much more. Together, we RISE.

• Honoring Commitments
• Precision
• Unquenchable Curiosity
• Stewardship
• Being a Great Partner
• Inspire Others with Your Attitude 
• Finding A Way, despite any obstacles
• Taking Ownership

The Client Service Extraordinaire (CSE) serves as a primary point of contact for homeowners, residents, Board members, and internal departments, delivering exceptional customer service in accordance with RISE Association Management Group's Six-Star Service standards. This position is responsible for managing incoming phone calls, emails, and service requests; assisting homeowners with account inquiries, payments, community guidelines, architectural requests, access concerns, and general association matters; and coordinating with Association Managers, Facilities Managers, Accounting, and other departments to ensure timely and accurate resolutions. The ideal candidate is highly organized, detail-oriented, adaptable, and comfortable working in a fast-paced, high-volume environment. Success in this role requires excellent written and verbal communication, strong problem-solving abilities, independent judgment, and a commitment to accountability and follow-through. The CSE must effectively manage multiple priorities, maintain accurate documentation, meet established service response expectations, and consistently represent RISE's core values of Find a Way, Be Helpful, Inspire, and Ownership.

• →Create Raving Fans by providing excellent customer service daily.
• →Manage inbound and outbound calls to resolve customer questions or direct inquiries appropriately.
  • →Topics include community association matters, billing and fees, deed restriction violations, and maintenance reporting.
• →Oversee service ticket requests and ensure resolution with 2-hour response times.
• →Maintain and organize client documents for both digital and physical filing systems.
• →Distribute community notices and mailings to inform residents of relevant updates and events.
• →Assist Community Managers in managing properties in accordance with company objectives.
• →Provide administrative support, including attending meetings, managing correspondence, and assisting with community events.
• →Support other team members and locations as needed.

• Experience:
  • 3-5 years of related work experience in a professional setting. Ideally, at least 1 year in property management or hospitality management.
  • High School Diploma or equivalent required; 2 years of college coursework preferred.
• Skills:
  • Strong customer service skills, with experience in conflict resolution and escalation.
  • Excellent written and verbal communication skills with a professional demeanor.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and data entry (10-key).
  • Exceptional organizational skills with attention to detail and the ability to prioritize competing deadlines.
  • Positive and enthusiastic personality, with a passion for helping others.
  • Self-motivated, proactive, and a team player who thrives in a fast-paced, deadline-driven environment.
  • Knowledge of proper business correspondence structure and grammar.

• Work Schedule:
  • Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime as needed.