Enterprise Account Representative II

Are you skilled at connecting business clients with the right solutions over the phone? Join Spectrum as an Enterprise Account Representative II, where you’ll recommend fiber-based services to commercial customers and build lasting relationships while driving revenue growth. Your consultative approach will help businesses thrive and ensure Spectrum remains a trusted provider for enterprise clients.

• Deliver exceptional customer satisfaction and professionalism during every sales interaction
• Achieve weekly and monthly sales goals using effective selling techniques
• Engage marketing-generated leads through standard phone and email strategies
• Qualify prospects, request site surveys and submit ROI analyses to sales management
• Present and explain Spectrum’s fiber services to prospective and existing customers
• Promote current marketing campaigns and communicate product advantages versus competitors
• Collaborate with other departments to resolve customer issues and support business objectives

• Office environment

• High school diploma or equivalent

• Some college or college degree preferred

• 6+ months of experience working with customers

• 6+ months of call center employment preferred
• 6+ months of commission-based sales experience preferred
• 6+ months of working with a computerized system as a core part of the job function preferred

• Ability to read, write, speak and understand English
• Persuasive presentation skills to address objections and close sales
• Commitment to high-quality customer service
• Competitive drive to achieve daily, weekly and monthly goals
• Strong organizational skills and solid work ethic
• Adaptable interpersonal and sales approach for each customer
• Proactive in self-development and receptive to coaching
• Efficient navigation across multiple screens and complex data systems
• Proficient typing and data entry skills
• Familiarity with Windows or Apple operating systems, internet browsers and email applications