Guest Experience Manager - Gerente de Experiencia del Huésped

Four Seasons Cartagenamid

Hospitality & TourismGuest Experience Manager

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About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better,

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Hospitality & TourismGuest Experience Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

Se encarga de hacer que cada huésped viva una experiencia memorable, anticipándose a sus necesidades y cuidando cada detalle. Trabaja de la mano con los equipos para asegurar un servicio cercano, fluido e impecable desde la llegada hasta la salida.

Brindar una atención cercana y profesional a los huéspedes, anticipando sus necesidades y resolviendo solicitudes para asegurar una experiencia memorable.
Coordinar y adaptar cada estancia según perfiles, preferencias y requerimientos especiales, incluyendo el seguimiento a llegadas y casos prioritarios.
Trabajar de manera articulada con todos los departamentos para garantizar un servicio fluido y el cumplimiento de estándares de lujo en cada interacción.
Impulsar la mejora continua mediante el seguimiento de la satisfacción del huésped, la identificación de oportunidades y el desarrollo del equipo.