Customer Solutions Development & Training Specialist

Help the Customer Solutions team at Husqvarna Construction in Olathe, KS learn, grow, and deliver a better customer experience. You’ll build practical resources, support onboarding and coaching, and help employees confidently transition to a new ERP system.

• Create and maintain an easy-to-use Customer Solutions knowledge base, including SOPs and work instructions.

• Partner with leaders across departments to document shared processes.

• Identify and help implement process and platform improvements.

• Support onboarding, nesting, mentoring, and retraining for Customer Solutions employees.

• Coach new team members on processes and the lines of business they support.

• Assess progress and share clear feedback with Customer Solutions leadership.

• Recommend training updates that improve quality and customer satisfaction.

• Help develop and deliver ERP training for impacted employees.

• Provide ERP guidance and support after go-live.

• Share regular trainee feedback with management and training partners to improve team effectiveness.

• Organized, detail-oriented, and comfortable managing deadlines.

• Able to move quickly while maintaining quality.

• Collaborative and effective at working across teams.

• Solid knowledge of ERP systems, Microsoft Excel, and Word.

• Understanding of Customer Solutions processes and call center operations.

• Experience with CRM workflow, call routing, and reporting.

• Solid written and verbal communication skills.

• Bachelor’s degree or equivalent experience.

• 3+ years of customer solutions experience in a call center environment.

• 2+ years of training experience.

• Office environment with frequent computer use.

• Daily, weekly, monthly, and annual deadlines.