Customer Service Coordinator

This role will be focused on clients in US. Advanced level of english is mandatory.

We are seeking a reliable and highly communicative Customer Relations Coordinator to join our contact center support team. In this role, you will serve as a point of contact for customer issues while working closely with the team and being able to work in office 2 times per week. Strong communication skills, responsiveness, calm problem-solving, and the ability to work independently are essential. The expectation is to consistently utilize your skills, knowledge and expertise in all customer interactions to ensure timely resolution and a positive customer experience.

Duties and Responsibilities

• →Answering customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails but may also include live chat and social.

• →Clearly and effectively communicate with customers. Ability to quickly recognize escalating trends and problem solve potential root causes.

• →Improve customer satisfaction by actively listening, acknowledging, accurately documenting customer interactions, troubleshooting steps, and resolutions in internal systems.

• →Provide accurate responses by actively participating in departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives.

• →Ability to multitask using multiple databases to accurately research and respond to inquiries.

• →Ensure data/report integrity by continuously understanding use of tools and the business needs for information.

• →Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution.