Office Associate II Supervisor

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Opening Date: October 16, 2026

Closing Date: October 29, 2026

Job Class Code: 6543

Grade: 15 (Admin Svcs)

Salary: $19.57 – $28.19 per hour*

*This is inclusive of a 2.50% recruitment and retention stipend

Position Number: 02023-1181

Location: We have a current vacancy in our Rockland office.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

In this position you will report to and perform a broad range of advanced administrative duties in support of the Rockland Office of Child & Family Services. You will supervise other office staff and will be responsible for overseeing the administrative duties of the Rockland office, working with a variety of staff to complete this work. To be successful you will need to exercise independent judgment and initiative in completing your daily duties and use discretion in processing confidential information.

Duties include, but are not limited to:

•        Answering phone calls and directs inquiries and concerns to the Program Administrator and Supervisors from various families, resources,  community agencies and constituents.

•        Documenting meetings, notes, decisions and providing those to the Program Administrator Supervisors.

•        Developing and maintaining databases, spreadsheets and workflow processes regarding critical OCFS processes and projects for the Program Administrator and Supervisors.

•        Monitor and answering correspondence and emails for the Program Administrator and office staff.

•        Assisting OCFS staff, constituents and consumers with concerns, reports, and compliance requirements.

 Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.  All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.

•        Exceptional oral and written communication skills.

•        Exceptional organizational and planning skills.

•        A demonstrated commitment to timely and efficient customer service skills.

•        Ability to prioritize and multi-task in a fast-paced environment

•        Skilled in the use of Excel, Outlook, Microsoft Word and other office technology/equipment.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine. 

For additional information about this position please contact Melinda Frappier at Melinda.Frappier@Maine.gov 

To apply, please upload a recent resume (if available) and cover letter addressing each of the preferred skills/experience areas above.

Please submit all documents or files in PDF format.

To request a paper application, please contact Mandy.Hernandez@Maine.gov