REEMPLOYMENT SPECIALIST

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(The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. Mesa County reserves the right to modify or change the duties or essential functions of this job at any time. All responsibilities may not be performed by all incumbents.)

Client Engagement and Career Coaching

• Builds trust and rapport using active listening and a participant-centered approach

• Guides individuals in setting realistic employment goals and developing job search strategies

• Interprets assessments and labor market information to support informed career decisions

Program Compliance and Policy Interpretation

• Applies Federal, State and local policies to ensure participant eligibility and program adherence

• Reviews, analyzes, and verifies work search activities and required documentation

• Identifies issues that may impact Unemployment Insurance benefits and provides participants with appropriate guidance and contact information for the Colorado Department of Labor and Employment’s Unemployment Insurance Division.

Case Coordination and Documentation

• Maintains accurate, timely, and compliant case records across multiple systems

• Demonstrates strong attention to detail in data entry, file management, and documentation standards.

• Manages multiple participant cases simultaneously while maintaining organization, accuracy, and timely follow-up.

Resource Navigation and Problem Solving

• Assesses barriers to employment and connects individuals to appropriate workforce and community resources

• Navigates complex systems to provide coordinated support

• Uses critical thinking to address participant needs and troubleshoot challenges

Collaboration and Systems Coordination

• Works effectively with internal teams to provide holistic services to participants

• Participates in statewide alignment efforts and contributes to service delivery improvements

• Shares information and supports consistency across programs and partners

Customer Service and Communication

• Communicates clearly and professionally, both verbally and in writing

• Provides responsive, respectful, and human-centered service

Adaptability and Continuous Improvement

• Adjusts to changing policies, systems, and program requirements

• Demonstrates flexibility in service delivery and problem-solving approaches

• Contributes to ongoing improvements in processes and participant experience

Performs other related duties as assigned, consistent with the scope and intent of the position

This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds.

Work is generally confined to a standard office environment.

While performing the essential functions of this job conditions such as fumes, noxious odors,

mists, gasses, and poor ventilation that affect the respiratory system, eyes, or the skin.

Employee may be exposed to disease of known or unknown origin, blood-borne pathogens, body

fluids and tissue, the threat of direct or indirect violence/conflict by other individuals, and other

unanticipated circumstances associated with the position.

Employees on occasion encounter unsanitary conditions in the home of the program participant.

A high school diploma or equivalent is required.

We value experience in social work, career counseling, human resources, or any field that requires regulatory compliance and person-centered service. We are looking for someone who has the capacity to remain calm and professional while assisting individuals who may be experiencing high levels of stress or frustration. Individuals must demonstrate the following competencies:

• Ability to remain calm, professional, and solution-focused in high-stress or emotionally charged situations

• Strong communication skills, including clear verbal and written communication with diverse individuals

• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment

• Critical thinking and problem-solving skills, including the ability to assess situations and determine appropriate next steps

• Attention to detail and ability to maintain accurate and compliant documentation

• Interpersonal effectiveness, including building rapport and working collaboratively with participants, team members, and partners

• Adaptability and ability to navigate changing systems, policies, and priorities

Individuals typically develop these competencies through approximately two (2) years of experience in fields such as:

• Social work or human services

• Career counseling or workforce development

• Human resources

• Case management, eligibility, or compliance-driven roles

• Other positions requiring person-centered service, regulatory compliance, and multi-tasking in a fast-paced environment

We recognize that competencies can be gained through a variety of professional, educational, or lived experiences.

• A seniority system that rewards employees based on length of employment.

• A merit system that rewards employees for exceptional job performance.

• Education, training, or experience to the extent that they are reasonably related to the work in question.

• Another factor related to job performance or business operations, such as paying a shift differential to workers on less popular shifts

• Travel, if the travel is a regular and necessary condition of the work performed

Mesa County

544 Rood Ave

Grand Junction, CO 81501

970- 244 - 1856

http://www.mesacounty.us