Social Product Analyst

Job Description

We are seeking a highly motivated Social Product Analyst to support Enterprise Social Media capability and related digital platforms. Reporting directly to the Technical Product Manager, this role will be responsible for business analysis, operational support, reporting, testing, documentation, and governance activities across social media platforms and associated business processes. 

The analyst will partner with IT, Global Corporate Communications, Community Managers, Digital Analysts, Enterprise Digital Governance, Pharmacovigilance, Architecture, Development and Delivery teams, and external vendors to support platform operations, enhancements, compliance processes, and user needs. 

This position requires strong analytical, organizational, and stakeholder-management skills. The successful candidate will be comfortable working in a global, regulated environment and support social media publishing, listening, analytics, governance, compliance, and operational processes. The role serves as a key liaison across business, technical, and vendor teams and provides analysis and recommendations to support product and operational decision-making.

What will you do?

• Gather, document, and maintain business requirements, user stories, acceptance criteria, process flows, and functional requirements for social media platforms and supporting processes. 
• Conduct business process analysis and identify opportunities for automation, operational efficiency, and improved user experience. 
• Support backlog management, requirements prioritization, release planning, and delivery-readiness activities
• Analyze publishing, engagement, listening, adoption, and operational data to identify trends, risks, and improvement opportunities. 
• Develop and maintain reports, dashboards, and metrics to support business, operational, and governance needs. 
• Support stakeholder reporting and data-driven decision making.
• Support day-to-day operational processes across the Enterprise Social Media ecosystem, including platform onboarding, access management, user audits, Community Manager support, training coordination, and process documentation. 
• Monitor platform health, integrations, and operational issues, and coordinate with vendors and support teams to track issue resolution and enhancement requests.
• Support governance, compliance, and pharmacovigilance-related activities by maintaining documentation, assisting with audits and access reviews, and ensuring alignment with Digital SDLC requirements.
• Coordinate User Acceptance Testing (UAT), document results, and support change-management activities.
• Support Mobile Apps service delivery.

• Bachelor’s degree in Business, Information Systems, Technology, Marketing, Analytics, or a related field.
• Equivalent combination of education and relevant professional experience may be considered.
• Experience in pharma, healthcare, life sciences, or another regulated global organization.
• 3-5 years of experience in business analysis, product support, digital platforms, operations, analytics, or a related field.
• Familiarity with Agile methodologies, Jira, Confluence, and software delivery processes.
• Experience with social media management platforms such as Sprout Social, Kapost, or similar tools.
• Experience with social listening platforms such as Talkwalker, Traackr, or similar tools.
• Knowledge of digital marketing, social media operations, social listening, and analytics.
• Experience supporting regulated industries, compliance processes, or governance workflows.
• Strong analytical, organizational, communication, and problem-solving skills.

Current Employees apply HERE

Current Contingent Workers apply HERE