BSO Service Desk - Senior Assistant

Just imagine making everyday support simpler for colleagues across the LEGO® Group. Then make it real.

Bring your curiosity and problem-solving mindset to Service Experience in Business Services Operations, where you'll help colleagues around the globe navigate processes, systems and services while finding smarter ways to improve their experience.

• →Support colleagues globally by solving day-to-day questions across processes, systems and shared services.
• →Explore smarter ways to deliver support, including self-service, chatbots and other emerging service technologies.
• →Improve processes by spotting recurring challenges, using data and turning observations into practical actions.
• →Collaborate with local colleagues, global peers and external vendors to create consistent service experiences.
• →Share knowledge that helps colleagues find answers faster while strengthening First Advisor Resolution and Voice of Customer outcomes.  

This is a temporary 1-year role; the role is based in Prague – Jinonice and no relocation support is offered for this role

The Service Experience team is here to make things easier for colleagues while continuously improving how support is delivered across the LEGO® Group. You'll learn across people, processes and technology, getting hands-on with tools including Workday, ServiceNow, SAP S/4HANA and chatbots as our Service Desk teams evolve towards a standardized Service Hub experience in 2027.

Together, we stay connected across local and global teams, share ideas and create space to build, rebuild and inspire better ways of working.

• Comfortable communicating in English and supporting colleagues with clear, practical guidance.
• Experience or studies involving communication, change activities, problem-solving, data insights or process improvement.
• Able to collaborate across teams while using data to understand problems and decide what to tackle next.
• Curious about technology and ready to learn the systems that support the colleague lifecycle across the LEGO Group.

• Familiarity with analytical thinking or service desk management, with an interest in learning more.
• A growth mindset and critical-thinking approach that helps turn everyday challenges into better ways of working.

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Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Here is what you can expect: