Customer Service Manager

·         Limited to quality, quantity, productivity and attendance.

·         Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies. Ensure both the client Key Performance Indicators and expectations are met.

·         Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs.

·         Manage performance on all programs to meet and exceed all expectations.

·         Recruits, hires, trains and retains associates

·         Identifies areas of opportunity within the teams(s) to develop and implement comprehensive improvement plans to meet customer requirements and center efficiencies.

·         Coordination of information between internal departments to ensure that all client and company goals are being attained.

·         Previous experience managing direct reports

·         Document Management Industry experience

·         Strong project management skills are required

·         Strong presentation skills

·         One to three years related experience and/or training in the telemarketing or customer service industry.

·         Strong leadership, communication, and organizational skills

·         PC and MS Office Software skills.

We Would Also Prefer:

·         Bachelor’s Degree preferred

·         At least one year supervisory experience preferred; or equivalent combination of education and experience.

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About Taylor Corporation
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.