Call Center Operator

High school diploma/GED plus two (2) years of customer service and administrative experience required.

• Call center experience.
• Knowledge of basic medical terminology.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

• Excellent customer service skills.
• Excellent verbal communication skills
• Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers
• Ability to follow oral instructions, read, and write.

• →Answer and process a high volume of incoming calls, provide courteous and professional assistance, and accurately connect patients, visitors, physicians, and staff to appropriate departments or individuals.
• →Operate the Mitel telephone system, manage local, long-distance, and international calls, and coordinate hospital-wide overhead announcements.
• →Provide after-hours answering services for UAMS clinics and physicians, document patient messages, page on-call providers, and connect physicians with patients as needed.
• →Locate physicians and on-call personnel, maintain accurate on-call schedules, and communicate scheduling updates during evenings, weekends, and holidays.
• →Access Epic to verify appointment information, assist with appointment reminder inquiries, provide clinic locations and directions, and connect patients with appropriate scheduling departments.
• →Assist pharmacies, home health agencies, and other healthcare providers by facilitating communication with physicians regarding prescriptions, medication refills, and medical orders.
• →Serve as a central communication point for campus emergencies, activate emergency codes and RAVE notifications, contact emergency responders, and coordinate critical communications.
• →Document caller concerns, report service issues and equipment malfunctions, and communicate unusual incidents to departmental leadership.
• →Maintain accurate telephone directories and records, perform clerical duties, and protect patient information in accordance with confidentiality and security policies.
• →Provide critical communication coverage during inclement weather, manage calls for delayed clinic openings, and support continuous campus operations as essential personnel.
• →Perform other duties as assigned.

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.