Senior Quality Management Coordinator

Minimum Qualifications:

• Bachelor’s Degree in Nursing, healthcare or healthcare related field
• 7 years clinical quality improvement, performance improvement or program management and project management including 3 years clinical nursing experience
• Current valid RN license in AR

Preferred Qualifications:

• Education, general: Master’s Degree Nursing, healthcare or healthcare related field.

Special knowledge, abilities and skills:

Quality Assurance Database/ Software, Strong computer skills and aptitude and proficient in Microsoft Office applications

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Job Requirements:

• Work to improve upon all metrics for the call center as a whole and individually through QA, coaching and training.
•  Develop an understanding of operational and departmental needs to develop processes and quality improvements for the department.
• Troubleshoot problem(s) with leadership, staff and physicians as necessary.
• Utilize QI & PI tools to manage projects.
•  Assist manager in planning measurable goals and objectives as guidelines for performance based on Call Center data.
• Assist with review and update of existing Call Center policies and procedures related to documentation or any related workflow every six months.
• Provide input and offer solutions for capturing the necessary reporting data to promote quality patient care and assure excellent service to referral providers.
• Assist with project implementations as requested.
• Work to assess needs and recommend training solutions that can be integrated into existing training modules or development of new modules.
• Maintain current knowledge of relevant databases and registries
• Maintain current knowledge of relevant regulatory and accreditation standards and requirements.
• Assist with regulator visits by providing supporting data, policy, documentation, physical presences and participation.
• Conducts audits on worked performed, utilizing departmental quality monitoring stands and guidelines to enhance customer service. Identifies improvements to performance, processes, and training.
• Performs on-demand, monthly, quarterly and annual reporting for hospital administration, institute administration, AR State Medicaid Department and the AR Department of Health.
• Weekly review of staff documentation and recordings for QA/QI with monthly report provided to the call center director.
•  Monthly prepare documentation deficiency report for Call Center Director’s review.
•  Provide a maternal transports report to the High-Risk OB Referral nurse weekly for follows-up with the patients and referring providers as applicable.
•  Provide data and communication information to support research activities related to the Call Center programs.
•  Analyze data for trends and monitor for consistent errors, suggest and assist in implementation of more efficient systems and processes to increase quality patient care delivery.
•  Maintains current knowledge of benchmark frameworks and methodologies including CMS, Vizient, US News, Magnet and other leading organizations.
• Perform other duties as needed.

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.