Senior Software Engineer - Servicenow

Our Story
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.

• Serve as the technical lead for the enterprise ServiceNow CMDB, driving architecture, governance, and continuous improvement.
• Lead CMDB modernization efforts, including CSDM 5 alignment, data quality initiatives, and CMDB adoption.
• Design, develop, and maintain ServiceNow CMDB solutions, CI models, and relationship mappings.
• Lead ITOM Discovery and Service Mapping activities, including MID Server management, discovery tuning, troubleshooting, and optimization.
• Design and support integrations between ServiceNow and enterprise platforms, including Workday, AWS, MuleSoft, Dynatrace, Tenable, monitoring tools, and other strategic systems.
• Support integration of CMDB data with Application Portfolio Management (APM) and Technology Business Management (TBM) platforms.
• Develop ServiceNow automations, workflows, configurations, custom applications, and platform enhancements.
• Partner with infrastructure, security, cloud, architecture, and application teams to establish a trusted system of record for enterprise technology services.
• Ensure solutions are scalable, secure, and aligned with enterprise architecture standards and best practices.
• Provide technical leadership, mentorship, code reviews, and guidance to engineers across the team.
• Participate in Agile planning, estimation, solution design, testing, and continuous improvement activities.
  

• Bachelor's degree in Computer Science, Information Systems, or equivalent relevant experience.
• 6+ years of software engineering experience with ServiceNow development and platform engineering.
• Strong experience with ServiceNow CMDB, Configuration Management, and ITOM capabilities.
• Hands-on experience with ITOM Discovery, Service Mapping, MID Servers, and Discovery troubleshooting.
• Experience implementing and supporting CSDM, preferably CSDM 5 or later.
• Experience improving CMDB governance, reconciliation, data quality, and operational adoption.
• Experience building and supporting integrations with enterprise platforms such as Workday, AWS, MuleSoft, Dynatrace, Tenable, and other cloud and operational systems.
• Experience with APM, TBM, ITSM, ITOM, ITAM, or related ServiceNow modules preferred.
• Strong understanding of enterprise infrastructure, cloud platforms, application architectures, and technology dependencies.
• Experience working in Agile delivery environments.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Demonstrated ability to lead technical initiatives and influence cross-functional teams.
• Experience mentoring software engineers and providing technical leadership within an Agile team.
• Strong understanding of software engineering best practices, testing, automation, CI/CD, and secure development principles.

#Hybrid

What We Offer
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.

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