Manager, Client Services

Our Story
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.

• Lead, coach, and develop a team of Technical Integration & Implementation Consultants and Technical Graduates, fostering a culture of collaboration, accountability, and continuous growth.
• Create a positive and engaging team environment through meaningful coaching, recognition, career development, and employee engagement initiatives.
• Build and maintain strong relationships with internal stakeholders, customers, and business partners, serving as a trusted leader and advocate for both clients and your team.
• Support your team in delivering successful client onboarding, implementation, and integration projects across a range of digital solutions.
• Manage team capacity, priorities, and performance to ensure business objectives and client commitments are achieved.
• Act as an escalation point for client, operational, and team-related challenges, helping to resolve issues effectively and professionally.
• Partner with Product, Engineering, and Technology teams to share client feedback, influence priorities, and drive service improvements.
• Lead process improvement initiatives that enhance the client experience, team effectiveness, and operational efficiency.
• Use performance metrics and reporting to identify opportunities, make informed decisions, and drive continuous improvement.

• Proven experience leading, coaching, and developing high-performing teams, with a strong focus on employee engagement, performance management, and talent development.
• Experience managing stakeholder relationships and working effectively across multiple business functions.
• A customer-focused mindset with strong communication, relationship-building, and influencing skills.
• Experience leading operational, client-facing, or implementation-focused teams in a fast-paced environment.
• Strong problem-solving, organisational, and decision-making abilities.
• Experience balancing multiple priorities while maintaining a high standard of service delivery.
• An understanding of technical implementations, HR technology, SaaS solutions, system integrations, or related environments.
• Familiarity with APIs, file-based integrations, and digital platforms, with the ability to partner effectively with technical teams and translate business needs into successful outcomes.

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What We Offer
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.

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