Medical Scheduler, Outer Loop, Family Practice Associates, 8a-4:30p

The Medical Scheduler is an individual who assists the staff and physician by scheduling patients for appropriate follow up appointments and necessary tests and procedures. The Scheduler functions as a member of the healthcare team with responsibilities that commensurate with educational preparation and demonstrated competencies. Direct patient interaction is provided to patients of all ages.

• Schedule follow up/return visits to our office for patients.

• Obtain appropriate pre-certification and pre-authorizations, as needed.

• Schedule medical tests and procedures for patients. (i.e. - interventional invasive cardiology procedures, electrophysiology, etc.) 

• Discuss patient instructions for procedures with patient so patient has clear understanding of what is expected.

• Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.

• Use Allscripts, Centricity Business, online paging systems. Retrieve information from other hospital systems.

• Holds in confidence all matters concerning patients according to HIPAA guidelines.

• Exhibits friendly and helpful behavior.

• Other duties as assigned.

• Maintains compliance with all company policies, procedures and standards of conduct

• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

• Performs other duties as assigned

Education:

• High school diploma or GED/Equivalent (required)

Experience:

• Two (2) years of scheduling in a multi-specialty clinic (preferred)